Endear

Learn more about the message package for your current plan, and how to manage overages.

What are our monthly messaging package limitations?

Why does my website link look different in my message when sent?

Why does my link change when I send a message?

Adding store phone number for call forwarding

How do I set up phone number forwarding?

Why isn't our shortened link working? The original one does work.

What is the difference between converted messages and clients

Angela Lynch

Learn how to send messages and manage your Endear inbox

Inbox

What happens to emails that are delayed by 24h message limit?

The image in my message is creating a hyperlink. Why?

Learn how to use in-line messaging with SMS and email responses

How do I use in-line images in my messaging?

Troubleshooting why emails may be going to customer spam folders

Why are some emails sent from Endear ending up in spam folders?

What does the 24-hour autoblock mean?

Why can't I hyperlink my url in a text message?

I'm unable to hyperlink a URL to text...am I doing something wrong?

A customer's phone won't allow them to open a message due to being "unsafe"

When contacting customers you can choose to send an SMS or email

When should I send a text message vs an email message?

If you delete the draft you can avoid pending messages from being sent

Is there a way to stop sending a mass message?

Learn to add images, products, Stories, links and more!

How to enhance messages

How do I resubscribe a customer to messages?

Send personalized bulk emails or text messages using Merge Tags

What are Merge Fields and how do I use them?

Character limits and details about sending text messages.

How long can my text messages be?

How to share video content through Endear

Can I share videos through Endear?

Learn how to get started on Endear's mobile app with these basic FAQ's

Endear's Mobile App (in beta)

Adding clickable links to any email or SMS message is simple

How do I add a link to a message?

Share Stories you've assembled straight through your messaging platform

How do I add Stories to a message?

Can I include images in my messages?

Reply to customer's recent message or follow up on a previous message you sent

How do I reply to an existing thread with a customer?

If you are on Endear's growth plan or higher, you can schedule a message to be sent at a later time or date.

How do I schedule a message for later?

How do I preview messages?

Personalize bulk messages using merge fields

How do I use merge fields in messages?

Stay in touch with your customers by sending them engaging messages

How do I send a new message to a customer?

Learn how to email and text customers one at a time or in bulk

How do I message one or more customers on Endear?

When looking to share products with your clients, quickly add them into your messages with Endear's message toolbar.

How do I add products to a message?

Compose one-to-one messages from Endear's mobile app

How do I send a message from Endear's mobile app?

Writing & Sending Messages

What do customers see when I message them?

Anyone can write in to contact you directly over email or SMS

Can customers start conversations with me?

Learn to message all the customers in a segment - Admin & manager feature.

How do I message an entire segment of customers?

Adding and removing participants from a conversation

How do I add or remove participants from a conversation?

Find out the status of your messages to recipients

How do I know if my message was delivered successfully?

How do I unsubscribe customers?

How do I remove recipients from a message?

Adding additional recipients to and removing them from messages.

How do I add multiple recipients to my messages?

Adding Recipients to Messages

How do I search and filter my messages?

The Sender name, or vanity name, is the name customers see in their inbox instead of an email address

How can I change the Sender name customers see when they receive my emails?

Add a signature to your messages with your contact information

How do I add and edit my signature?

What are message statuses and how do I change them?

Disable a team's shared inbox from your settings page. [Only accessible to admins on the Professional plan].

How do I hide the team inbox from users?

A break-down of the different sections in your Messaging inbox

What are the sections in my Messaging inbox?

Anyone in your location and any account admins can see and respond to your conversations in the team inbox

Who else can see and respond to my messages?

Inbox Management

A list of popular templates to use in Endear messages.

Template Database

Access your templates from your Messaging module

How do I see all my templates?

Save time by using templates in your messages

How do I add a template to a message?

Who else has access to templates?

Create templates for frequently sent messages

What are templates and how do I create one?

Templates

How do I respond to a message notification?

Endear has a sophisticated messaging routing system to ensure that no messages fall through the cracks.

Who gets notified about customer messages?

Message Notification & Alerts

Any message you started writing but didn't send is automatically saved as a draft