Inbox

What are our monthly messaging package limitations?

Learn more about the message package for your current plan, and how to manage overages.

Written by Angela Lynch
Updated over a week ago

Why does my link change when I send a message?

Why does my website link look different in my message when sent?

Written by Angela Lynch
Updated over a week ago

How do I set up phone number forwarding?

Adding store phone number for call forwarding

Written by Angela Lynch
Updated over a week ago

Why isn't our shortened link working? The original one does work.

Written by Angela Lynch
Updated over a week ago

What happens to emails that are delayed by 24h message limit?

Re-sending delayed emails

Written by Angela Lynch
Updated over a week ago

The image in my message is creating a hyperlink. Why?

Written by Angela Lynch
Updated over a week ago

How do I use in-line images in my messaging?

Learn how to use in-line messaging with SMS and email responses

Written by Angela Lynch
Updated over a week ago

Why are some emails sent from Endear ending up in spam folders?

Troubleshooting why emails may be going to customer spam folders

Written by Angela Lynch
Updated over a week ago

What does the 24-hour autoblock mean?

Written by Angela Lynch
Updated over a week ago

I'm unable to hyperlink a URL to text...am I doing something wrong?

Why can't I hyperlink my url in a text message?

Written by Angela Lynch
Updated over a week ago

A customer's phone won't allow them to open a message due to being "unsafe"

Written by Angela Lynch
Updated over a week ago

When should I send a text message vs an email message?

When contacting customers you can choose to send an SMS or email

Written by Angela Lynch
Updated over a week ago

Is there a way to stop sending a mass message?

If you delete the draft you can avoid pending messages from being sent

Written by Angela Lynch
Updated over a week ago

How to enhance messages

Learn to add images, products, Stories, links and more!

Written by Angela Lynch
Updated over a week ago

How do I resubscribe a customer to messages?

Resubscribe a customer to messages

Written by Angela Lynch
Updated over a week ago

What are Merge Fields and how do I use them?

Send personalized bulk emails or text messages using Merge Tags

Written by Angela Lynch
Updated over a week ago

How long can my text messages be?

Character limits and details about sending text messages.

Written by Angela Lynch
Updated over a week ago

Can I share videos through Endear?

How to share video content through Endear

Written by Angela Lynch
Updated over a week ago

Endear's Mobile App (in beta)

Learn how to get started on Endear's mobile app with these basic FAQ's

Written by Angela Lynch
Updated over a week ago

How do I add a link to a message?

Adding clickable links to any email or SMS message is simple

Written by Angela Lynch
Updated over a week ago

How do I add Stories to a message?

Share Stories you've assembled straight through your messaging platform

Written by Angela Lynch
Updated over a week ago

Can I include images in my messages?

Easily include images in your messages

Written by Angela Lynch
Updated over a week ago

How do I reply to an existing thread with a customer?

Reply to customer's recent message or follow up on a previous message you sent

Written by Angela Lynch
Updated over a week ago

How do I schedule a message for later?

If you are on Endear's growth plan or higher, you can schedule a message to be sent at a later time or date.

Written by Angela Lynch
Updated over a week ago

How do I preview messages?

Preview messages before you send them.

Written by Angela Lynch
Updated over a week ago

How do I use merge fields in messages?

Personalize bulk messages using merge fields

Written by Angela Lynch
Updated over a week ago

How do I send a new message to a customer?

Stay in touch with your customers by sending them engaging messages

Written by Angela Lynch
Updated over a week ago

How do I message one or more customers on Endear?

Learn how to email and text customers one at a time or in bulk

Written by Angela Lynch
Updated over a week ago

How do I add products to a message?

When looking to share products with your clients, quickly add them into your messages with Endear's message toolbar.

Written by Angela Lynch
Updated over a week ago

How do I send a message from Endear's mobile app?

Compose one-to-one messages from Endear's mobile app

Written by Angela Lynch
Updated over a week ago

What do customers see when I message them?

What do customers see when I message them?

Written by Angela Lynch
Updated over a week ago

Can customers start conversations with me?

Anyone can write in to contact you directly over email or SMS

Written by Angela Lynch
Updated over a week ago

How do I message an entire segment of customers?

Learn to message all the customers in a segment - Admin & manager feature.

Written by Angela Lynch
Updated over a week ago

How do I add or remove participants from a conversation?

Adding and removing participants from a conversation

Written by Angela Lynch
Updated over a week ago

How do I know if my message was delivered successfully?

Find out the status of your messages to recipients

Written by Angela Lynch
Updated over a week ago

How do I unsubscribe customers?

Unsubscribe a customer manually

Written by Angela Lynch
Updated over a week ago

How do I remove recipients from a message?

Remove recipients from a message

Written by Angela Lynch
Updated over a week ago

How do I add multiple recipients to my messages?

Adding additional recipients to and removing them from messages.

Written by Angela Lynch
Updated over a week ago

How do I search and filter my messages?

Search and filter messages

Written by Angela Lynch
Updated over a week ago

How can I change the Sender name customers see when they receive my emails?

The Sender name, or vanity name, is the name customers see in their inbox instead of an email address

Written by Angela Lynch
Updated over a week ago

How do I add and edit my signature?

Add a signature to your messages with your contact information

Written by Angela Lynch
Updated over a week ago

What are message statuses and how do I change them?

How do I change a message's status?

Written by Angela Lynch
Updated over a week ago

How do I hide the team inbox from users?

Disable a team's shared inbox from your settings page. [Only accessible to admins on the Professional plan].

Written by Angela Lynch
Updated over a week ago

What are the sections in my Messaging inbox?

A break-down of the different sections in your Messaging inbox

Written by Angela Lynch
Updated over a week ago

Who else can see and respond to my messages?

Anyone in your location and any account admins can see and respond to your conversations in the team inbox

Written by Angela Lynch
Updated over a week ago

Template Database

A list of popular templates to use in Endear messages.

Written by Angela Lynch
Updated over a week ago

How do I see all my templates?

Access your templates from your Messaging module

Written by Angela Lynch
Updated over a week ago

How do I add a template to a message?

Save time by using templates in your messages

Written by Angela Lynch
Updated over a week ago

Who else has access to templates?

See who can view and edit templates

Written by Angela Lynch
Updated over a week ago

What are templates and how do I create one?

Create templates for frequently sent messages

Written by Angela Lynch
Updated over a week ago

How do I respond to a message notification?

Respond to a message notification

Written by Angela Lynch
Updated over a week ago

Who gets notified about customer messages?

Endear has a sophisticated messaging routing system to ensure that no messages fall through the cracks.

Written by Angela Lynch
Updated over a week ago

What is a Draft?

Any message you started writing but didn't send is automatically saved as a draft

Written by Angela Lynch
Updated over a week ago

How do I see all my drafts?

Access all of your drafts from your inbox

Written by Angela Lynch
Updated over a week ago

Can I save a message?

Write a message and save it to edit or send later

Written by Angela Lynch
Updated over a week ago

Some customers did not receive my Campaign message

There a customer omitted from my campaign message

Written by Angela Lynch
Updated over a week ago

How to send an SMS to all customers

Send a quick general text to all your clients

Written by Angela Lynch
Updated over a week ago