Messaging
Learn how to send messages and manage your Endear inbox
73 articles
Inbox (Beta)
Learn about the new Inbox interface
What is the new inbox?Learn about the changes to your inbox and how to try it out in beta.
How can I unsend a message?Learn about how to undo a sent message within the first 10 seconds or disable this setting.
How can I view customer information while messaging?Learn how our customer details page gives you important information when and where you need it.
How do I send a new message to a customer?Stay in touch with your customers by sending them engaging messages
When should I send a text message vs an email message?When contacting customers you can choose to send an SMS or email
How do I preview messages?Preview messages before you send them.
How do I message one or more customers on Endear?Learn how to email and text customers one at a time or in bulk
How do I use in-line images in my messaging?Learn how to use in-line messaging with SMS and email responses
How to enhance messages & templatesLearn to add images, products, stories, links and more!
What are merge fields and how do I use them?Learn how to personalize your message with customizable personalized bulk emails or text messages using Merge Tags
How long can my text messages be?Character limits and details about sending text messages.
How to use Endear AI when messagingLearn how Endear's AI capabilities can help you draft messages and summarize long conversation threads.
How can I add images to my messages?Learn how to add images to enhance your SMS and email messages.
How can I share video in a message?Learn how to send a video within a customer message.
How do I add products to a message?Easily add product images to emails or text messages to give customers rich information right at their fingertips.
How do I add a link to a message?Adding clickable links to any email or SMS message is simple
How do I add Stories to a message?Share Stories you've assembled straight through your messaging platform
When can I send SMS messages to consumers in the US?
When can I send email messages to consumers in the US?
How do I reply to an existing thread with a customer?Reply to customer's recent message or follow up on a previous message you sent
How do I schedule a message for later?If you are on Endear's growth plan or higher, you can schedule a message to be sent at a later time or date.
Is there a way to stop sending a mass message?If you delete the draft you can avoid pending messages from being sent
Why does my link change when I send a message?Learn why links in Endear look different once you send them to customers.
What does the 24-hour autoblock mean?
What happens to emails that are delayed by the 24h message limit?Learn when you need to resend emails because of the 24 hour message limit.
Understanding read vs. unread messagesLearn about message status indicators, read receipts for texts, and email open tracking in your Endear inbox
What do customers see when I message them?What do customers see when I message them?
Can customers start conversations with me?Anyone can write in to contact you directly over email or SMS
How do I message an entire audience of customers?Learn to message all the customers in an audience- Admin & manager feature.
How do I add or remove participants from a conversation?Adding and removing participants from a conversation
How do I know if my message was delivered successfully?Find out the status of your messages to recipients
How do I unsubscribe customers?Unsubscribe a customer manually
How do I add multiple recipients to my messages?Adding additional recipients to and removing them from messages.
How can I CC or BCC someone on an email message?Learn how Endear handles when someone is added the cc or bcc on an email conversation.
How do I search and filter my messages?Search and filter messages
How can I change the Sender name customers see when they receive my emails?The Sender name, or vanity name, is the name customers see in their inbox instead of an email address
How do I add and edit my signature?Add a signature to your messages with your contact information
What are message statuses and how do I change them?How do I change a message's status?
How do I hide the team inbox from users?Disable a team's shared inbox from your settings page. [Only accessible to admins on the Professional plan].
What are the sections in my Messaging inbox?A break-down of the different sections in your Messaging inbox
Who else can see and respond to my messages?Anyone in your location and any account admins can see and respond to your conversations in the team inbox
What is the difference between converted messages and clients
Understanding open vs. closed conversation statusesLearn how to Endear utilizes open and closed statuses to help you manage your inbox.
Template DatabaseA list of popular templates to use in Endear messages.
How do I view and filter my templates?Learn how to access and filter your templates from your Inbox module
How do I add a template to a message?Save time by using templates in your messages
Who else has access to templates?See who can view and edit templates
What are templates and how do I create one?Create templates for frequently sent messages
How to restore deleted templatesRecover your deleted templates
How do I set up email in Endear?Add an e-mail contact method from within Endear
How do I set up a new phone number in Endear for SMS or call forwarding?Learn how to setup a new phone number for SMS texting and/or call forwarding for your brand.
Setting up an e-mail address using your custom domainCreate an email address with your brand's custom domain
How do I set up phone number forwarding?Adding store phone number for call forwarding
How do I enable and disable emails and phone numbers in Endear?Enable or disable your teams' contact methods
Setting up your own custom domainLearn how to add a custom domain for a more branded email experience
How can users start sending messages?Learn what is required for users to start sending messages
Forbidden Message CategoriesThe messaging use cases described below are strictly prohibited on Endear. These guidelines apply to all forms of messaging in Endear.
How can I restrict who a store team can contact?Learn how Audience Restrictions enable customized controls at the team-level.
What are Opt-Out Rates?What are opt-out rates
Messaging Troubleshooting
Learn how to navigate issues or questions related to Messaging
How can customers opt-out of SMS messages?Learn how customers can opt-out or opt-back-in to receiving SMS messages.
How do I resubscribe a customer to messages?Resubscribe a customer to messages
A customer's phone won't allow them to open a message due to being "unsafe"
I'm unable to hyperlink a URL to text...am I doing something wrong?Why can't I hyperlink my url in a text message?
Why do I have fewer text characters available than usual?Learn the common cause of this reduction and how to restore the maximum character count.
Why is the image in my message creating a hyperlink?
Why isn't my shortened link working?Learn why a shortened link may not work when the full length one was working.
Why are some emails sent from Endear ending up in spam folders?Troubleshooting why emails may be going to customer spam folders
Why do my images or GIFs get compressed in SMS messages?Learn how Endear compresses images and GIFS and what to expect when sending these large files via SMS.