Inbox

Learn how to send messages and manage your Endear inbox

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57 articles in this collection
Written by Angela Lynch
Writing & Sending Messages

What happens to emails that are delayed by 24h message limit?

Re-sending delayed emails
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Written by Angela Lynch
Updated over a week ago

The image in my message is creating a hyperlink. Why?

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Written by Angela Lynch
Updated over a week ago

How do I use in-line images in my messaging?

Learn how to use in-line messaging with SMS and email responses
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Written by Angela Lynch
Updated over a week ago

Why are some emails sent from Endear ending up in spam folders?

Troubleshooting why emails may be going to customer spam folders
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Written by Angela Lynch
Updated over a week ago

What does the 24-hour autoblock mean?

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Written by Angela Lynch
Updated over a week ago

I'm unable to hyperlink a URL to text...am I doing something wrong?

Why can't I hyperlink my url in a text message?
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Written by Angela Lynch
Updated over a week ago

A customer's phone won't allow them to open a message due to being "unsafe"

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Written by Angela Lynch
Updated over a week ago

When should I send a text message vs an email message?

When contacting customers you can choose to send an SMS or email
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Written by Angela Lynch
Updated over a week ago

Is there a way to stop sending a mass message?

If you delete the draft you can avoid pending messages from being sent
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Written by Angela Lynch
Updated over a week ago

How to enhance messages

Learn to add images, products, Stories, links and more!
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Written by Angela Lynch
Updated over a week ago

How do I resubscribe a customer to messages?

Resubscribe a customer to messages
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Written by Angela Lynch
Updated over a week ago

What are Merge Fields and how do I use them?

Send personalized bulk emails or text messages using Merge Tags
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Written by Angela Lynch
Updated over a week ago

How long can my text messages be?

Character limits and details about sending text messages.
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Written by Angela Lynch
Updated over a week ago

Can I share videos through Endear?

How to share video content through Endear
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Written by Angela Lynch
Updated over a week ago

Endear's Mobile App (in beta)

Learn how to get started on Endear's mobile app with these basic FAQ's
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Written by Angela Lynch
Updated over a week ago

How do I add a link to a message?

Adding clickable links to any email or SMS message is simple
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Written by Angela Lynch
Updated over a week ago

How do I add Stories to a message?

Share Stories you've assembled straight through your messaging platform
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Written by Angela Lynch
Updated over a week ago

Can I include images in my messages?

Easily include images in your messages
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Written by Angela Lynch
Updated over a week ago

How do I reply to an existing thread with a customer?

Reply to customer's recent message or follow up on a previous message you sent
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Written by Angela Lynch
Updated over a week ago

How do I schedule a message for later?

If you are on Endear's growth plan or higher, you can schedule a message to be sent at a later time or date.
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Written by Angela Lynch
Updated over a week ago

How do I preview messages?

Preview messages before you send them.
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Written by Angela Lynch
Updated over a week ago

How do I use merge fields in messages?

Personalize bulk messages using merge fields
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Written by Angela Lynch
Updated over a week ago

How do I send a new message to a customer?

Stay in touch with your customers by sending them engaging messages
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Written by Angela Lynch
Updated over a week ago

How do I message one or more customers on Endear?

Learn how to email and text customers one at a time or in bulk
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Written by Angela Lynch
Updated over a week ago

How do I add products to a message?

When looking to share products with your clients, quickly add them into your messages with Endear's message toolbar.
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Written by Angela Lynch
Updated over a week ago

How do I send a message from Endear's mobile app?

Compose one-to-one messages from Endear's mobile app
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Written by Angela Lynch
Updated over a week ago