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Learn how to send messages and manage your Endear inbox
57 articles in this collection
Written by
Angela Lynch
What are our monthly messaging package limitations?
Learn more about the message package for your current plan, and how to manage overages.
Written by
Angela Lynch
Updated over a week ago
Why does my link change when I send a message?
Why does my website link look different in my message when sent?
Written by
Angela Lynch
Updated over a week ago
How do I set up phone number forwarding?
Adding store phone number for call forwarding
Written by
Angela Lynch
Updated over a week ago
Why isn't our shortened link working? The original one does work.
Written by
Angela Lynch
Updated over a week ago
Writing & Sending Messages
What happens to emails that are delayed by 24h message limit?
Re-sending delayed emails
Written by
Angela Lynch
Updated over a week ago
The image in my message is creating a hyperlink. Why?
Written by
Angela Lynch
Updated over a week ago
How do I use in-line images in my messaging?
Learn how to use in-line messaging with SMS and email responses
Written by
Angela Lynch
Updated over a week ago
Why are some emails sent from Endear ending up in spam folders?
Troubleshooting why emails may be going to customer spam folders
Written by
Angela Lynch
Updated over a week ago
What does the 24-hour autoblock mean?
Written by
Angela Lynch
Updated over a week ago
I'm unable to hyperlink a URL to text...am I doing something wrong?
Why can't I hyperlink my url in a text message?
Written by
Angela Lynch
Updated over a week ago
A customer's phone won't allow them to open a message due to being "unsafe"
Written by
Angela Lynch
Updated over a week ago
When should I send a text message vs an email message?
When contacting customers you can choose to send an SMS or email
Written by
Angela Lynch
Updated over a week ago
Is there a way to stop sending a mass message?
If you delete the draft you can avoid pending messages from being sent
Written by
Angela Lynch
Updated over a week ago
How to enhance messages
Learn to add images, products, Stories, links and more!
Written by
Angela Lynch
Updated over a week ago
How do I resubscribe a customer to messages?
Resubscribe a customer to messages
Written by
Angela Lynch
Updated over a week ago
What are Merge Fields and how do I use them?
Send personalized bulk emails or text messages using Merge Tags
Written by
Angela Lynch
Updated over a week ago
How long can my text messages be?
Character limits and details about sending text messages.
Written by
Angela Lynch
Updated over a week ago
Can I share videos through Endear?
How to share video content through Endear
Written by
Angela Lynch
Updated over a week ago
Endear's Mobile App (in beta)
Learn how to get started on Endear's mobile app with these basic FAQ's
Written by
Angela Lynch
Updated over a week ago
How do I add a link to a message?
Adding clickable links to any email or SMS message is simple
Written by
Angela Lynch
Updated over a week ago
How do I add Stories to a message?
Share Stories you've assembled straight through your messaging platform
Written by
Angela Lynch
Updated over a week ago
Can I include images in my messages?
Easily include images in your messages
Written by
Angela Lynch
Updated over a week ago
How do I reply to an existing thread with a customer?
Reply to customer's recent message or follow up on a previous message you sent
Written by
Angela Lynch
Updated over a week ago
How do I schedule a message for later?
If you are on Endear's growth plan or higher, you can schedule a message to be sent at a later time or date.
Written by
Angela Lynch
Updated over a week ago
How do I preview messages?
Preview messages before you send them.
Written by
Angela Lynch
Updated over a week ago
How do I use merge fields in messages?
Personalize bulk messages using merge fields
Written by
Angela Lynch
Updated over a week ago
How do I send a new message to a customer?
Stay in touch with your customers by sending them engaging messages
Written by
Angela Lynch
Updated over a week ago
How do I message one or more customers on Endear?
Learn how to email and text customers one at a time or in bulk
Written by
Angela Lynch
Updated over a week ago
How do I add products to a message?
When looking to share products with your clients, quickly add them into your messages with Endear's message toolbar.
Written by
Angela Lynch
Updated over a week ago
How do I send a message from Endear's mobile app?
Compose one-to-one messages from Endear's mobile app
Written by
Angela Lynch
Updated over a week ago
Adding Recipients to Messages
What do customers see when I message them?
What do customers see when I message them?
Written by
Angela Lynch
Updated over a week ago
Can customers start conversations with me?
Anyone can write in to contact you directly over email or SMS
Written by
Angela Lynch
Updated over a week ago
How do I message an entire segment of customers?
Learn to message all the customers in a segment - Admin & manager feature.
Written by
Angela Lynch
Updated over a week ago
How do I add or remove participants from a conversation?
Adding and removing participants from a conversation
Written by
Angela Lynch
Updated over a week ago
How do I know if my message was delivered successfully?
Find out the status of your messages to recipients
Written by
Angela Lynch
Updated over a week ago
How do I unsubscribe customers?
Unsubscribe a customer manually
Written by
Angela Lynch
Updated over a week ago
How do I remove recipients from a message?
Remove recipients from a message
Written by
Angela Lynch
Updated over a week ago
How do I add multiple recipients to my messages?
Adding additional recipients to and removing them from messages.
Written by
Angela Lynch
Updated over a week ago
Inbox Management
How do I search and filter my messages?
Search and filter messages
Written by
Angela Lynch
Updated over a week ago
How can I change the Sender name customers see when they receive my emails?
The Sender name, or vanity name, is the name customers see in their inbox instead of an email address
Written by
Angela Lynch
Updated over a week ago
How do I add and edit my signature?
Add a signature to your messages with your contact information
Written by
Angela Lynch
Updated over a week ago
What are message statuses and how do I change them?
How do I change a message's status?
Written by
Angela Lynch
Updated over a week ago
How do I hide the team inbox from users?
Disable a team's shared inbox from your settings page. [Only accessible to admins on the Professional plan].
Written by
Angela Lynch
Updated over a week ago
What are the sections in my Messaging inbox?
A break-down of the different sections in your Messaging inbox
Written by
Angela Lynch
Updated over a week ago
Who else can see and respond to my messages?
Anyone in your location and any account admins can see and respond to your conversations in the team inbox
Written by
Angela Lynch
Updated over a week ago
Templates
Template Database
A list of popular templates to use in Endear messages.
Written by
Angela Lynch
Updated over a week ago
How do I see all my templates?
Access your templates from your Messaging module
Written by
Angela Lynch
Updated over a week ago
How do I add a template to a message?
Save time by using templates in your messages
Written by
Angela Lynch
Updated over a week ago
Who else has access to templates?
See who can view and edit templates
Written by
Angela Lynch
Updated over a week ago
What are templates and how do I create one?
Create templates for frequently sent messages
Written by
Angela Lynch
Updated over a week ago
Message Notification & Alerts
How do I respond to a message notification?
Respond to a message notification
Written by
Angela Lynch
Updated over a week ago
Who gets notified about customer messages?
Endear has a sophisticated messaging routing system to ensure that no messages fall through the cracks.
Written by
Angela Lynch
Updated over a week ago
Drafts
What is a Draft?
Any message you started writing but didn't send is automatically saved as a draft
Written by
Angela Lynch
Updated over a week ago
How do I see all my drafts?
Access all of your drafts from your inbox
Written by
Angela Lynch
Updated over a week ago
Can I save a message?
Write a message and save it to edit or send later
Written by
Angela Lynch
Updated over a week ago
Campaigns
Some customers did not receive my Campaign message
There a customer omitted from my campaign message
Written by
Angela Lynch
Updated over a week ago
How to send an SMS to all customers
Send a quick general text to all your clients
Written by
Angela Lynch
Updated over a week ago