Applies to: All (Users, Managers, & Admins)
When contacting customers you can choose to send either a text message or an email. Endear's unified message editor allows you to compose an sms or email message without worrying about the formatting differences.
Here is a comparison table between email & SMS:
Feature | SMS | |
Character Limit | Unlimited | 240-600 characters |
Inline media/attachments | Supported | Only the first media/attachment when sending in the US & Canada |
Images | Unlimited, included in the message inline | Maximum 10, included in the message as links |
Videos | Unlimited, includes a preview GIF of the video inline with a link to watch the full video | Maximum 10, included in the message as links |
Files | Unlimited, included in the message as links | Maximum 10, included in the message as links |
Products | Unlimited, included in the message inline | Maximum 10, included in the message as links |
Stories | Unlimited, includes a preview image of the story inline with a link to watch the full story | Maximum 10, included in the message as links |
Open Tracking | Supported by most email apps | Unsupported |
Click Tracking | Supported | Supported |
Signature | Supported | Unsupported |
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