Applies To: All Users

When contacting customers you can choose to send either a text message or an email. Endear's unified message editor allows you to compose an sms or email message without worrying about the formatting differences.

Here is a comparison table between email & SMS:

Feature

Email

SMS

Character Limit

Unlimited

240-600 characters

Inline media/attachments

Supported

Only the first media/attachment when sending in the US & Canada

Images

Unlimited, included in the message inline

Maximum 10, included in the message as links

Videos

Unlimited, includes a preview GIF of the video inline with a link to watch the full video

Maximum 10, included in the message as links

Files

Unlimited, included in the message as links

Maximum 10, included in the message as links

Products

Unlimited, included in the message inline

Maximum 10, included in the message as links

Stories

Unlimited, includes a preview image of the story inline with a link to watch the full story

Maximum 10, included in the message as links

Open Tracking

Supported by most email apps

Unsupported

Click Tracking

Supported

Supported

Signature

Supported

Unsupported

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