Overview
Endear's inbox has been completely redesigned to enhance your communications. The new interface provides better functionality across devices and introduces several new features to streamline your clienteling experience.
Key Enhancements
Improved mobile & tablet experience
Real-time messaging to send and receive messages instantly
Powerful unified search across customers, templates, campaigns & messages
Seamless conversation transfers between staff and stores
AI-powered summaries & drafting capabilities
New Inbox Rollout: Beta Phase
The new inbox is currently in our Beta phase, which gives you the option to toggle between the interfaces. This allows you to:
Familiarize yourself with new features at your own pace
Continue using the old interface when needed
Provide feedback to help us improve
How to Switch Between Interfaces
1. Click on Inbox from the left-hand navigation, then click Try new inbox.
2. The new Inbox interface looks like the below. Give it a try! However, you can always navigate back to the old inbox using the button below.
Still Need Help?
We are happy to assist you for more 1:1 direction. Reach out to our live chat!