Applies to: Admins on Enterprise & Professional plan only
Setting up email addresses with a custom domain provides customers with a more branded experience and makes it easier to identify who is reaching out to them.
How to set up your own custom domain
Step 1. Visit the Settings page and click Messaging
Step 2. Click Add Custom Domain
Step 3. Enter your store's web address and click Next
Step 4. Scroll down to the Sender Domains section of your Chat Settings page
Step 5. Verify your address
Add Endear's DNS records yourself, or by using the Email Instructions button to send along a request to the right person on your team
Step 6. Once the DNS records have been added, click Verify
Step 7. The system will confirm with a green checkmark
Note that DNS records can take up to 24 hours to register, so if the address isn't verified immediately, come back to this page to check again later.
Step 8. Once your DNS records have been verified, continue with setting up an email address.
Setting up an e-mail address using your custom domain
Applies To: Managers & Admin
Once you've connected a custom domain, you can use the steps below to set up email contact methods that use this new domain.
Step 1. Click on "Messaging" from the Settings page
Step 2. Click on Add Contact Method
3. Enter the username you'd like to use for sending email
Since this email address is typically shared by everyone at a single store location, we recommend you use your store's location as the username (e.g: Soho@domainname.com, Madison@domainname.com, etc.)
4. Select your new custom domain
5. Choose which team you want to have access to this contact method when sending messages
Endear will prompt you with a list of current teams you have set up. Teams can have multiple contact methods assigned to them.
6. The users assigned to the corresponding team will automatically have access to this new contact method.
Why do I have "store.mybrand.com" and not "mybrand.com"?
The reason we have the "store.mybrand.com" is because Endear silo's the email reputation of your store's messaging to easily be differentiated from your direct website marketing.
Still Need Help?
We are happy to assist you for more 1:1 direction. Reach out to our live chat!