Applies to: Admins on Enterprise & Professional plan only

Setting up email addresses with a custom domain provides customers with a more branded experience and makes it easier to identify who is reaching out to them.

Step 1. Visit the Settings page and click Messaging

Step 2. Click Add Custom Domain

Step 3. Enter your store's web address and click Next

Step 4. Scroll down to the Sender Domains section of your Chat Settings page

Step 5. Verify your address

Add Endear's DNS records yourself, or by using the Email Instructions button to send along a request to the right person on your team

Step 6. Once the DNS records have been added, click Verify

Step 7. The system will confirm with a green checkmark

Note that DNS records can take up to 24 hours to register, so if the address isn't verified immediately, come back to this page to check again later.

Step 8. Once your DNS records have been verified, continue with setting up an email address.

Applies To: Managers & Admin

Once you've connected a custom domain, you can use the steps below to set up email contact methods that use this new domain.

Step 1. Click on "Messaging" from the Settings page

Step 2. Click on Add Contact Method

3. Enter the username you'd like to use for sending email

Since this email address is typically shared by everyone at a single store location, we recommend you use your store's location as the username (e.g: Soho@domainname.com, Madison@domainname.com, etc.)

4. Select your new custom domain

5. Choose which team you want to have access to this contact method when sending messages

Endear will prompt you with a list of current teams you have set up. Teams can have multiple contact methods assigned to them.

6. The users assigned to the corresponding team will automatically have access to this new contact method.

The reason we have the "store.mybrand.com" is because Endear silo's the email reputation of your store's messaging to easily be differentiated from your direct website marketing.

Still Need Help?

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