Applies to: Admins on Enterprise & Professional plan only
Requirements: Access to your website's DNS provider
Setting up email addresses with a custom domain provides customers with a more branded experience and makes it easier to identify who is reaching out to them. This guide will teach you how to get the records to put into your DNS provider's settings and start using a custom domain in Endear.
Setting up your own custom domain
Overview:
Click on Settings
Click on Domains
Click Add Domain the top right corner
Enter your Domain Name and hit Next
Click and view the DNS records for your new domain
Enter the Records into your DNS Provider's settings or click "Share" to e-mail the records to web administrator who can enter the records
Click on Verify
Endear will confirm if everything is setup correctly with a green checkmark
Note that DNS records can take up to 24 hours to register, so if the address isn't verified immediately, come back to this page to check again later.
1. Click on Settings
2. Click on Domains…
3. Click on Add domain
4. Enter your Domain Name and hit Next
5. Click and view the DNS records for your new domain
6. Enter the Records into your DNS Provider's settings or click "Share" to e-mail the records to web administrator who can enter the records
7. Click on Verify
8. The system will confirm with a green checkmark
Note that DNS records can take up to 24 hours to register, so if the address isn't verified immediately, come back to this page to check again later.
9. Once your DNS records have been verified, continue with setting up an email address.
Setting up an e-mail address using your custom domain
Applies To: Managers & Admin
Overview:
Click on Settings
Click on Contact Methods
Click Add Contact Method and choose E-mail Address
Choose your Domain for the address
Fill out the additional information (E-mail, Access, and Label) and click Confirm
View your e-mail information
1. Click on Settings
2. Click on Contact methods…
3. Click on Add email address
4. Choose your Domain for the address
5. Fill out the additional information (E-mail, Access, and Label) and hit Confirm
6. View your e-mail information
Why do I have "store.mybrand.com" and not "mybrand.com"?
The reason we have the "store.mybrand.com" is because Endear silo's the email reputation of your store's messaging to easily be differentiated from your direct website marketing.
Still Need Help?
We are happy to assist you for more 1:1 direction. Reach out to our live chat!