Applies to: Managers & Admins

The Sender name, which is also called the “From” name or "From" line, is the vanity name customers see in their inbox instead of an email address. The vanity name is determined by your personal name listed in your Profile Settings and how the e-mail is set to appear in your Team Settings.

Keep in mind that nothing else about your profile is visible to the customer when you contact them, including your username and email associated with your Endear account. The email address they will see is the one connect to your team.

Changing your Personal Profile Name

If your name is listed incorrectly you can use the following steps to change how your name is listed in Endear

Click on Settings
Click on Profile
Under Name click Edit
Adjust your name and click Save

1. Click on Settings

2. Click on Profile

3. Under Name Click on Edit

4. Click on Save

Changing how your Sender Name appears

You may want to change how your Sender Name Appears in E-mails to include brand names or team names. Here's how:

Overview

Click on Settings
Click on Teams
Click on Your Team
Under Messaging Defaults Click on Edit
Edit your E-mail From. You can use the following merge fields
{{user.first_name}} - The sender's first name
{{user.last_name}} - The Sender's Last Name
{{brand.name}} - Your Brand's Name
{{team.name}} - Your Team's Name
Click on Save