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How do I unsubscribe customers?

Unsubscribe a customer manually

Updated over 2 years ago

Applies to: All (Users, Managers, & Admins)

Customers can unsubscribe themselves from communication using the Unsubscribe link at the bottom of your email or text. With SMS, they can also text the word "STOP". Anytime a customer unsubscribes to email or text communication, Endear will not allow a message to be sent to them even if they fall into a bulk messaging list.

If a customer requests via message that you no longer contact them rather than using the self-service unsubscribe method, you can unsubscribe the customer manually by updating the status of their message to Unsubscribed.

How to Manually Unsubscribe a Customer

Step 1. Click on the message with the customer who would like to unsubscribe.

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Step 2. Click More Actions in the top right corner of the compose area

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Step 3. Check the Unsubscribe option to update the customer's status.

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Note that unsubscribing a customer from email will NOT unsubscribe them from receiving texts, and vice-versa. Make sure to unsubscribe the customer from any and all channels where they made the request.

You can also manually re-subscribe a customer. This action is only acceptable with the customer's consent.

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