Inbox Management
9 articles
- How do I search and filter my messages?Search and filter messages
- How can I change the Sender name customers see when they receive my emails?The Sender name, or vanity name, is the name customers see in their inbox instead of an email address
- How do I add and edit my signature?Add a signature to your messages with your contact information
- What are message statuses and how do I change them?How do I change a message's status?
- How do I hide the team inbox from users?Disable a team's shared inbox from your settings page. [Only accessible to admins on the Professional plan].
- What are the sections in my Messaging inbox?A break-down of the different sections in your Messaging inbox
- Who else can see and respond to my messages?Anyone in your location and any account admins can see and respond to your conversations in the team inbox
- What is the difference between converted messages and clients
- Understanding open vs. closed conversation statusesLearn how to Endear utilizes open and closed statuses to help you manage your inbox.