Inbox Management
8 articles
How do I search and filter my messages?Search and filter messages
How can I change the Sender name customers see when they receive my emails?The Sender name, or vanity name, is the name customers see in their inbox instead of an email address
How do I add and edit my signature?Add a signature to your messages with your contact information
What are message statuses and how do I change them?How do I change a message's status?
How do I hide the team inbox from users?Disable a team's shared inbox from your settings page. [Only accessible to admins on the Professional plan].
What are the sections in my Messaging inbox?A break-down of the different sections in your Messaging inbox
Who else can see and respond to my messages?Anyone in your location and any account admins can see and respond to your conversations in the team inbox
What is the difference between converted messages and clients