Writing & Sending Messages
23 articles
- How do I send a new message to a customer?Stay in touch with your customers by sending them engaging messages
- When should I send a text message vs an email message?When contacting customers you can choose to send an SMS or email
- How do I preview messages?Preview messages before you send them.
- How do I message one or more customers on Endear?Learn how to email and text customers one at a time or in bulk
- How do I use in-line images in my messaging?Learn how to use in-line messaging with SMS and email responses
- How to enhance messages & templatesLearn to add images, products, stories, links and more!
- What are merge fields and how do I use them?Learn how to personalize your message with customizable personalized bulk emails or text messages using Merge Tags
- How long can my text messages be?Learn about SMS character limits and how special characters affect the length of your text messages
- How to use Endear AI when messagingLearn how Endear's AI capabilities can help you draft messages and summarize long conversation threads.
- How can I add images to my messages?Learn how to add images to enhance your SMS and email messages.
- How can I share video in a message?Learn how to send a video within a customer message.
- How do I add products to a message?Easily add product images to emails or text messages to give customers rich information right at their fingertips.
- How do I add a link to a message?Adding clickable links to any email or SMS message is simple
- How do I add Stories to a message?Share Stories you've assembled straight through your messaging platform
- When can I send SMS messages to consumers in the US?
- When can I send email messages to consumers in the US?
- How do I reply to an existing thread with a customer?Reply to customer's recent message or follow up on a previous message you sent
- How do I schedule a message for later?Schedule messages to send messages at a specific date and time that works best for your audience.
- Is there a way to stop sending a mass message?If you delete the draft you can avoid pending messages from being sent
- Why does my link change when I send a message?Learn why links in Endear look different once you send them to customers.
- What does the 24-hour autoblock mean?
- What happens to emails that are delayed by the 24h message limit?Learn when you need to resend emails because of the 24 hour message limit.
- Understanding read vs. unread messagesLearn about message status indicators, read receipts for texts, and email open tracking in your Endear inbox