Writing & Sending Messages
22 articles
How do I send a new message to a customer?Stay in touch with your customers by sending them engaging messages
When should I send a text message vs an email message?When contacting customers you can choose to send an SMS or email
How do I preview messages?Preview messages before you send them.
How do I message one or more customers on Endear?Learn how to email and text customers one at a time or in bulk
How do I use in-line images in my messaging?Learn how to use in-line messaging with SMS and email responses
How to enhance messages & templatesLearn to add images, products, Stories, links and more!
What are merge fields and how do I use them?Learn how to personalize your message with customizable personalized bulk emails or text messages using Merge Tags
How long can my text messages be?Character limits and details about sending text messages.
How to use Endear AI when messagingLearn how Endear's AI capabilities can help you draft messages and summarize long conversation threads.
How can I add images to my messages?Learn how to add images to enhance your SMS and email messages.
How can I share video in a message?Learn how to send a video within a customer message.
How do I add products to a message?Easily add product images to emails or text messages to give customers rich information right at their fingertips.
How do I add a link to a message?Adding clickable links to any email or SMS message is simple
How do I add Stories to a message?Share Stories you've assembled straight through your messaging platform
When can I send SMS messages to consumers in the US?
When can I send email messages to consumers in the US?
How do I reply to an existing thread with a customer?Reply to customer's recent message or follow up on a previous message you sent
How do I schedule a message for later?If you are on Endear's growth plan or higher, you can schedule a message to be sent at a later time or date.
Is there a way to stop sending a mass message?If you delete the draft you can avoid pending messages from being sent
Why does my link change when I send a message?Learn why links in Endear look different once you send them to customers.
What does the 24-hour autoblock mean?
What happens to emails that are delayed by the 24h message limit?Learn when you need to resend emails because of the 24 hour message limit.