All Collections
Inbox Management
How do I hide the team inbox from users?
How do I hide the team inbox from users?

Disable a team's shared inbox from your settings page. [Only accessible to admins on the Professional plan].

Leigh Sevin avatar
Written by Leigh Sevin
Updated over a week ago

Applies to: Managers, & Admins

Every user's messaging module is divided between a variety of inboxes, including a "team inbox". The team inbox houses all messages where at least one user on the team is participating, and is accessible to all users on that team so that they can read and respond to any message that their team receives.

Depending on a single team's needs, you can opt to hide this team inbox. When you hide the team inbox, users on that team can only see the messages they participate in.

Here's how to hide the team inbox:

1. Click on Settings

Step 1 screenshot

2. Click on Teams

Step 2 screenshot

3. Select the Team where you'd like to hide the Inbox

Step 3 screenshot

4. Under Team inbox click Hide

Step 4 screenshot

Keep in mind that adjusting this setting will only hide the inbox for standard users - managers and admins will maintain access to a shared, team inbox regardless of this selection.

Still Need Help?

We are happy to assist you for more 1:1 direction. Reach out to our live chat!

Did this answer your question?