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Adding Recipients to Messages
How do I know if my message was delivered successfully?
How do I know if my message was delivered successfully?

Find out the status of your messages to recipients

Leigh Sevin avatar
Written by Leigh Sevin
Updated over a week ago

Applies to: All (Users, Managers, & Admins)

Here is a simple walkthrough of what happens when you click send and how to view the sent status of a message:

What happens when I click send?

After you click Send on a message, you'll see a progress bar displayed at the bottom of the screen. Do not exit the screen until the progress bar completes. You may cancel your message at any time while the progress bar is loading to prevent your message from sending.

Step 1 screenshot

Checking the status of your message

Once the progress bar is complete, you can check the status of your message in the Outbox. You can click on the message in your Outbox to see the delivery status per-recipient (Sending, Sent, or Omitted).
If your message successfully sends, you will see a green check checkmark next to that recipient.

Step 2 screenshot

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