Applies to: All (Users, Managers, & Admins)
When composing an email or text you may notice that the character count is lower than what you’re used to. In this article, we will explain the common cause of this reduction and how to restore the maximum character count.
What Makes Text Messages Have Less Characters?
The common cause of a reduction in the amount of characters available when composing an email or text is from using emojis and special characters.
The reason the character counter drops down is for compatibility and deliverability with different SMS networks. Any message that includes special characters has to be sent differently, and that limits the size of the message.
Special characters including emojis, letters with accents such as ö, or symbols, such as © or ✓ can significantly reduce the maximum character count in the message.
How Can I Restore the Maximum Character Count?
The best way to restore the maximum character count is to remove special characters from the text.
Any message with a special character in it will have a reduced maximum character count. You can remove the special character if you need to make the text of your message longer.
The reduced maximum character count that is associated with using special characters can easily be resolved. By removing the special characters from the message, you will be able to use the maximum character count available.
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