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What does the 24-hour autoblock mean?
What does the 24-hour autoblock mean?
Leigh Sevin avatar
Written by Leigh Sevin
Updated over a week ago

Applies to: All (Users, Managers, & Admins)

Endear has a default 24-hour autoblock to avoid overwhelming your customers with messages. This block allows your users and teams maintain focused 1:1 conversations with customers.

Here is how it works

  • You can only reach out to a customer via the same method (SMS or Email) once before the 24hr block activates.

  • Each phone number and email address is treated independently. So you can reach out via both methods in the same 24 hours.

  • If a customer replies to any message (SMS or Email), it will not impact the 24-hr block.

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