Applies to: All (Users, Managers, & Admins)
Endear applies a 24-hour autoblock to avoid overwhelming your customers with messages. This block limits how often the same customer can be contacted across bulk sends — it does not affect 1:1 conversations.
Here is how it works
The 24-hour block applies to bulk messages (a single draft sent to more than one recipient). If your team already messaged a customer within the last 24 hours, the customer is skipped for that bulk send.
Each phone number and email address is treated independently. A customer who was contacted via SMS can still be included in an email bulk send, and vice versa.
Replies inside an existing conversation are never blocked. Once a thread is open, you can always respond within it, regardless of when the last message was sent.
1:1 messages are never blocked. A message composed to a single customer is always delivered, no matter how recently they were last contacted.
If a customer replies to any message (SMS or Email), it will not impact the 24-hr block.
Separately, messages can also be held back by your team's messaging settings — for example unsubscribed or suppressed contacts, required opt-ins, WhatsApp consent windows, or team quiet hours. These apply to 1:1 messages too.
Still Need Help?
We are happy to assist for more 1:1 direction. Reach out to our live chat!