Applies To: Admin

Most brands set up call forwarding in the case their customer wants to move from SMS messaging to calling the store location directly.

Solution Overview

  1. After setting up your SMS number, go to Settings

  2. Click on Messaging

  3. Go to Contact Methods

  4. Click on your store location SMS phone number

  5. Drop down to Call Forwarding Number, click Change

  6. Add your store phone number

  7. Click on Save

Step 1. Go to Settings

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Step 2. Click on Messaging

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Step 3. Go to Contact Methods

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Step 4. Click on your store location SMS phone number

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Step 5. Drop down to Call Forwarding Number, click Change

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Step 6. Add your store phone number (can be cell or landline) to be forwarded.

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Step 7. Click Save

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