Messaging Troubleshooting
Learn how to navigate issues or questions related to Messaging
9 articles
- How can customers opt-out of SMS messages?Learn how customers can opt-out or opt-back-in to receiving SMS messages.
- How do I resubscribe a customer to messages?Resubscribe a customer to messages
- A customer's phone won't allow them to open a message due to being "unsafe"
- I'm unable to hyperlink a URL to text...am I doing something wrong?Why can't I hyperlink my url in a text message?
- Why do I have fewer text characters available than usual?Learn the common cause of this reduction and how to restore the maximum character count.
- Why is the image in my message creating a hyperlink?
- Why isn't my shortened link working?Learn why a shortened link may not work when the full length one was working.
- Why are some emails sent from Endear ending up in spam folders?Troubleshooting why emails may be going to customer spam folders
- Why do my images or GIFs get compressed in SMS messages?Learn how Endear compresses images and GIFS and what to expect when sending these large files via SMS.