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Learn how customers can opt-out or opt-back-in to receiving SMS messages.

How can customers opt-out of SMS messages?

Why can't I hyperlink my url in a text message?

Learn the common cause of this reduction and how to restore the maximum character count.

Learn why a shortened link may not work when the full length one was working.

Troubleshooting why emails may be going to customer spam folders

Learn how to navigate issues or questions related to Messaging

Find answers and get help from Intercom Support and Community Experts

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Tickets submitted through the messenger or by a support agent in your conversation will appear here.

Try using different keywords or checking for typos.

Track the progress of all tickets related to your company.

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