Messaging Troubleshooting
Learn how to navigate issues or questions related to Messaging
9 articles
How can customers opt-out of SMS messages?Learn how customers can opt-out or opt-back-in to receiving SMS messages.
How do I resubscribe a customer to messages?Resubscribe a customer to messages
A customer's phone won't allow them to open a message due to being "unsafe"
I'm unable to hyperlink a URL to text...am I doing something wrong?Why can't I hyperlink my url in a text message?
Why do I have fewer text characters available than usual?Learn the common cause of this reduction and how to restore the maximum character count.
Why is the image in my message creating a hyperlink?
Why isn't my shortened link working?Learn why a shortened link may not work when the full length one was working.
Why are some emails sent from Endear ending up in spam folders?Troubleshooting why emails may be going to customer spam folders
Why do my images or GIFs get compressed in SMS messages?Learn how Endear compresses images and GIFS and what to expect when sending these large files via SMS.