Endear

Applies to: All (Users, Managers, &amp; Admins)

The Messaging Module is divided into different sections to help you stay organized. These sections are organized based on the <a href="https://help.endearhq.com/en/articles/6152823-what-are-message-statuses-and-how-do-i-change-them">status of your messages</a>, whether or not you are a participant, and <a href="https://help.endearhq.com/en/articles/6152952-how-do-i-search-and-filter-my-messages">other inbox filters</a>.

When you enter the Messaging module, you are automatically brought to your Inbox. (<a href="https://help.endearhq.com/en/articles/6152800-who-else-can-see-and-respond-to-my-messages">Learn more about how your team inbox works</a>.) This is where you can <a href="https://help.endearhq.com/en/articles/6152773-how-do-i-send-a-new-message-to-a-customer">compose a new message</a> or <a href="https://help.endearhq.com/en/articles/6152809-how-do-i-reply-to-an-existing-thread-with-a-customer">reply to an existing thread</a>.

My Inbox: All of the conversations that you are participating in.

Follow Up: All of the conversations that need a follow up response.

Team Inbox: All of the the messages your team has received to its dedicated email addresses and phone numbers; note that some of these conversations may be unassigned. Professional subscription accounts can opt to <a href="https://help.endearhq.com/en/articles/6152803-how-do-i-hide-the-team-inbox-from-users">make the Team inbox unavailable.</a>

Unassigned: All of the messages sent to your team's contact methods that don't currently have a participant.

All conversations: All of the messages sent to your team, including those that have been blocked.

Drafts: Messages you've started composing but haven't sent yet.

Outbox: Messages that you have sent, including those that have failed and those that are still being processed.

Scheduled: Messages that are scheduled to be sent at a later date. <a href="https://help.endearhq.com/en/articles/6152805-how-do-i-schedule-a-message-for-later">Learn how to schedule a message for later.</a>

Templates: All of the templates available to you, including those you created.

1. My Inbox: All of the conversations that you are participating in.
2. Follow Up: All of the conversations that need a follow up response. 
3. Team Inbox: All of the the messages your team has received to its dedicated email addresses and phone numbers; note that some of these conversations may be unassigned. Professional subscription accounts can opt to <a href="https://help.endearhq.com/en/articles/6152803-how-do-i-hide-the-team-inbox-from-users">make the Team inbox unavailable.</a>
4. Unassigned: All of the messages sent to your team's contact methods that don't currently have a participant.
5. All conversations: All of the messages sent to your team, including those that have been blocked.
6. Drafts: Messages you've started composing but haven't sent yet.
7. Outbox: Messages that you have sent, including those that have failed and those that are still being processed.
8. Scheduled: Messages that are scheduled to be sent at a later date. <a href="https://help.endearhq.com/en/articles/6152805-how-do-i-schedule-a-message-for-later">Learn how to schedule a message for later.</a>
9. Templates: All of the templates available to you, including those you created.