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How do I resubscribe a customer to messages?
How do I resubscribe a customer to messages?

Resubscribe a customer to messages

Leigh Sevin avatar
Written by Leigh Sevin
Updated over a week ago

Applies to: All (Users, Managers, & Admins)

A customer may use the unsubscribe option at the end of your message, preventing you from messaging them in the future. However, Endear provides you with an option to resubscribe that customer. You can only resubscribe customers one at a time.

Important: Users should only be re-subscribing if they have received permission from the customer to be resubscribed. If the customer explicitly texts STOP, even if they are resubscribed with Endear, the text will fail. In all other cases, they can be resubscribed.

Step 1. In the customer profile, Click on Messaging

Step 1 screenshot

Step 2. Click on View Conversation for any e-mail conversation

Step 2 screenshot

3. Click on Actions in the top right and choose Resubscribe

Step 3 screenshot

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