Endear

When messaging with customers, you may want to add product images directly into your email or text. Doing so is easy with Endear. 

<a href="https://help.endearhq.com/en/articles/6152773-how-do-i-send-a-new-message-to-a-customer">Compose a new message</a> or <a href="https://help.endearhq.com/en/articles/6152809-how-do-i-reply-to-an-existing-thread-with-a-customer">reply to an existing thread</a>.

Select + Insert, then select Insert products.

Select your product(s) and select Continue.

If your product has multiple images available, you can select the ones you want to include. Then select Insert Products.

(Optional) Select Preview to see your message, then select Send. ​

1. <a href="https://help.endearhq.com/en/articles/6152773-how-do-i-send-a-new-message-to-a-customer">Compose a new message</a> or <a href="https://help.endearhq.com/en/articles/6152809-how-do-i-reply-to-an-existing-thread-with-a-customer">reply to an existing thread</a>.
2. Select + Insert, then select Insert products.
3. Select your product(s) and select Continue.
4. If your product has multiple images available, you can select the ones you want to include. Then select Insert Products.
5. (Optional) Select Preview to see your message, then select Send. ​

___________________________________________________________

1. <a href="https://help.endearhq.com/en/articles/6152773-how-do-i-send-a-new-message-to-a-customer">Compose a new message</a> or <a href="https://help.endearhq.com/en/articles/6152809-how-do-i-reply-to-an-existing-thread-with-a-customer">reply to an existing conversation thread</a>.

2. Select Insert, then Insert products.

3. Select your product(s) and then select Continue.

Note: If you can't find a product, try removing the Availability or Image filters. If a product doesn't have an image, inform your manager or admin. Product information comes into Endear directly from your POS system, so missing images need to be added to that integration.

4. If your product has multiple images, you will be prompted to select the specific ones you want to insert. Then select Insert Products.

5. If you want to see how your images will look to the customer, select Preview. Then when you're ready, select Send.

We are happy to assist you with more 1:1 direction. Reach out to us on our live chat!

Easily add product images to emails or text messages to give customers rich information right at their fingertips.

How do I add products to a message?

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How do I add products to a message?

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