Endear

How to see how your template performed in Insights

How do I track the performance of my templates?

Angela Lynch

Learn how to analyze your team's performance


Insights

Do iOS updates affect our message engagement reporting?

Only Admins can export Insights data from Endear.

How do I export data from reports?

Your total sales and messages sent over time numbers may differ based on certain selected timeframes

Why am I seeing different sales totals in my reports?

Apply filters to your reports to adjust the information displayed displayed

How do I filter and adjust my reports' results?

Customize the columns in your reports to display only the information that matters to you

How do I adjust what details I see in my report's table?

Any user can build a report in Endear in order to better understand user performance and conversions

How do I build and save a report?

Endear provides basic reports out-of-the-box to help you understand how your team is doing.

What do Endear's default reports tell me?

Control which members of your team can view certain reports or remove reports entirely.

How do I adjust access or delete a report?

Endear creates helpful reports on your behalf

Why do I see reports created by Endear?

You can access and create reports about users' performance through Endear's Insight module.

How do I see and manage reports in Endear?

Track your team's sales performance in Endear 

How do I add reports to my Home page?

Managing Reports

How do I delete a sale?

Find out why a customer's purchase might not show in your Sales report

Why don't I see my customer's purchase in the sales report?

Find out why a transaction might show up twice in your Sales report

Why does the same transaction show up twice?

You can view the full order details of conversion through your sales over time report

How do I view the full order details of a purchase?

This report provides helpful data about every purchase attributed to a message sent through Endear

Reading your Sales Over Time Report

Any transaction that takes place within your company's attribution window will be added to your Insights.

Which orders get tracked in Endear?

Sales Over Time Report

Customer interactions on messages and Stories can be tracked in Google Analytics and other similar platforms through our default UTM's.

How can I use UTM's to track customer engagement?

The Messages Sent Over Time report gives you insights into how messages from your team are performing and converting

Reading Your Messages Sent Over Time Report

See what message prompted a sale from your Sales module under Insights

How do I see what message prompted a sale?

Messages Sent Over Time Report

Learn how to see insights on all of your messages received through Endear with the Messages Received Over Time Report

Insights

How do I track the performance of my templates?

Managing Reports

Sales Over Time Report

Messages Sent Over Time Report

Messages Received Report