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Customer interactions on messages and Stories can be tracked in Google Analytics and other similar platforms through our default UTM's.

How can I use UTM's to track customer engagement?

The Messages Sent Over Time report gives you insights into how messages from your team are performing and converting

See what message prompted a sale from your Sales module under Insights

Find answers and get help from Intercom Support and Community Experts

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Tickets submitted through the messenger or by a support agent in your conversation will appear here.

Try using different keywords or checking for typos.

Track the progress of all tickets related to your company.

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