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Customer interactions on messages and Stories can be tracked in Google Analytics and other similar platforms through our default UTM's.

How can I use UTM's to track customer engagement?

The Messages Sent Over Time report gives you insights into how messages from your team are performing and converting

Reading Your Messages Sent Over Time Report

See what message prompted a sale from your Sales module under Insights

How do I see what message prompted a sale?

Messages Sent Over Time Report

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