Applies to: Admins, Managers

The Insights page tracks the following information:

  • Total: The total number of messages received

  • Is Reply: The number of messages that are replies to a previous message

  • Is New: The number of messages that started a brand new thread

  • Received Reply: The number of messages that received a reply from a user

  • Has Image: The number of messages that included at least one image

  • Has Attachment: The number of messages that included at least one attachment

  • Has Asset: The total number of messages that included at least one Story or product

To view Insights

  1. Click on Insights in the left hand side navigation.

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