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Why don't I see my customer's purchase in the sales report?
Why don't I see my customer's purchase in the sales report?
Find out why a customer's purchase might not show in your Sales report
Leigh Sevin avatar
Written by Leigh Sevin
Updated over a week ago

There are 2 reasons why a customer's purchase might not show in your Sales report:

  1. The sale happened outside the window of attribution

  2. The sale was made outside of an Endear connected POS or e-commerce site.

If you believe a sale should have been reported, you can verify the details of the purchase from the customer's profile page.

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