SalesChat
Learn how to install, customize, and use SalesChat to chat with online customers.
14 articles
What is SalesChat?Learn about Endear's SalesChat feature and how you can use it to connect with customers at key opportunities.
Setting up SalesChat
Learn how to setup and configure Endear SalesChat for your brand.
How do I install SalesChat?Learn how to install the SalesChat widget on your Shopify site to live chat with customers.
How do I setup access to SalesChat?Learn how to configure access to SalesChat so specific teams or users can respond to customer messages.
How do I edit when the SalesChat widget is shown on my website?Learn how to use visibility settings to configure when SalesChat is shown to online customers.
How can I change my SalesChat availability status?Learn how to set your SalesChat status to Active or Away.
How do I customize the style of my SalesChat widget?Learn how to customize your SalesChat widget including the color, site position, and style.
How do I set working hours for SalesChat availability?Learn how to set up working hours for when the SalesChat widget is available.
How do I setup default messages in SalesChat?Learn how you can setup greetings, status updates, and conversation prompts in SalesChat.
How do I change the default text in SalesChat?Here is where you can learn how to change the default text for greetings, away-modes, and closing chats
How can I customize SalesChat notifications?Learn how to edit which teams or users receive notifications for SalesChat messages.
Using SalesChat
Learn how to use SalesChat to respond to messages from online shoppers.
Why do I need to claim a SalesChat?Learn the importance of claiming a SalesChat and what it means for your customer conversations.
How do I transfer a SalesChat?Learn how to transfer chats to another team member or location.
How do I open and resolve tickets in SalesChat?
What are Verified vs. Unverified Conversations?How to handle unverified Sales Chat conversations