SalesChat
Learn how to install, customize, and use SalesChat to chat with online customers.
14 articles
Setting up SalesChat
Learn how to setup and configure Endear SalesChat for your brand.
- How do I install SalesChat?Learn how to install the SalesChat widget on your Shopify site to live chat with customers.
- How do I setup access to SalesChat?Learn how to configure access to SalesChat so specific teams or users can respond to customer messages.
- How do I edit when the SalesChat widget is shown on my website?Learn how to use visibility settings to configure when SalesChat is shown to online customers.
- How can I change my SalesChat availability status?Learn how to set your SalesChat status to Active or Away.
- How do I customize the style of my SalesChat widget?Learn how to customize your SalesChat widget including the color, site position, and style.
- How do I set working hours for SalesChat availability?Configure when SalesChat appears and choose between away mode or hidden outside your working hours
- How do I setup default messages in SalesChat?Learn how you can setup greetings, status updates, and conversation prompts in SalesChat.
- How do I change the default text in SalesChat?Here is where you can learn how to change the default text for greetings, away-modes, and closing chats
- How can I customize SalesChat notifications?Learn how to edit which teams or users receive notifications for SalesChat messages.
Using SalesChat
Learn how to use SalesChat to respond to messages from online shoppers.
- Why do I need to claim a SalesChat?Learn the importance of claiming a SalesChat and what it means for your customer conversations.
- How do I transfer a SalesChat?Learn how to transfer chats to another team member or location.
- How do I open and resolve tickets in SalesChat?
- What are Verified vs. Unverified Conversations?How to handle unverified Sales Chat conversations