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What is SalesChat?

Learn about Endear's SalesChat feature and how you can use it to connect with customers at key opportunities.

Updated this week

Overview of Endear SalesChat

How does it work?

  1. No-Code Install: Install the SalesChat widget and add it to your brand's website in minutes - no engineering required! With SalesChat, customers can quickly connect with a store associate to ask product questions. You can also set custom criteria so the widget appears at key sales opportunities (e.g., customer has a cart value over a specific amount).

  2. Easy Collaboration: Configure SalesChat so multiple team members can respond to chats. This ensures customers always get a timely response. Team members can also transfer chats if a customer needs to chat with a specific store or associate.

  3. Enhanced Messages: While chatting, enhance your messages by adding products, appointment booking links, images, and videos. There's also an option to use message templates to quickly respond to common inquiries.

  4. Chat with Insights: The benefit of Endear SalesChat is access to useful customer insights at your fingertips. Details like the customer's location and what they have in their cart are easily accessible on the same page as the chat. These insights enable highly relevant responses and keep customers engaged while they shop.

Ready to Get Started?

Note: Only an Admin can add SalesChat to an Endear subscription.

  1. From the left-hand navigation bar, click "SalesChat"

  2. You will prompted with the below pop-up message.

  3. Click "Get Started"

  4. You will be taken to the billing page where you can add SalesChat to your brand.

Still Need Help?

We are happy to assist you for more 1:1 direction. Reach out to our live chat!

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