Skip to main content
All CollectionsInboxSalesChat (Beta)
How do I change the default text in SalesChat
How do I change the default text in SalesChat

Here is where you can learn how to change the default text for greetings, away-modes, and closing chats

Updated over 8 months ago

In Saleschat we have some default language you can setup that your customers see when starting or exiting a chat.

Available-mode greeting - This messsage will be shown when someone begins a chat and you are available
Away-mode greeting - This message will be shown when someone submits a request for a chat and you are not available
Away-mode submitted - This message will be shown after someone submits a request for a chat and you are not available
Legal disclaimer - This message will be shown as a disclaimer before starting a chat or submitting a request
Contact request - This message will be shown when asking for contact information in Saleschat
Chat closing soon - This message will be shown when the chat will be closed soon due to inactivity
Chat closed - This message will be shown when the chat is closed


Here is how to adjust any of the above


1. Click on Settings

Step 1 screenshot

2. Click on SalesChat

Step 2 screenshot

3. Click on Appearance

Step 3 screenshot

4. In the appearance settings scroll down to Labels and make adjustments.

Step 4 screenshot

5. Click on Save

Step 5 screenshot

Did this answer your question?