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How do I change the default text in SalesChat
How do I change the default text in SalesChat

Here is where you can learn how to change the default text for greetings, away-modes, and closing chats

Patrick Rhea avatar
Written by Patrick Rhea
Updated over a week ago

In Saleschat we have some default language you can setup that your customers see when starting or exiting a chat.
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​Available-mode greeting - This messsage will be shown when someone begins a chat and you are available
​Away-mode greeting - This message will be shown when someone submits a request for a chat and you are not available
​Away-mode submitted - This message will be shown after someone submits a request for a chat and you are not available
​Legal disclaimer - This message will be shown as a disclaimer before starting a chat or submitting a request
​Contact request - This message will be shown when asking for contact information in Saleschat
​Chat closing soon - This message will be shown when the chat will be closed soon due to inactivity
​Chat closed - This message will be shown when the chat is closed


Here is how to adjust any of the above

1. Click on Settings

Step 1 screenshot

2. Click on SalesChat…

Step 2 screenshot

3. Click on Appearance…

Step 3 screenshot

4. In the appearance settings scroll down to Labels and make adjustments.

Step 4 screenshot

5. Click on Save

Step 5 screenshot

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