Advice and answers from the Endear Team

Search results for:reading your messages received over time report

Reading Your Messages Received Over Time Report

Learn how to see insights on all of your messages received through Endear with the Messages Received Over Time Report… The number of messages that started a brand new thread Received Reply: The number of messages… received Is Reply: The number of messages that are replies to a previous message Is New:

Reading Your Messages Sent Over Time Report

The Messages Sent Over Time report gives you insights into how messages from your team are performing and converting… Received Reply: The number of messages that received a reply from a customer… You can adjust your report based on timeline, interval, or filters

Reading your Sales Over Time Report

This report provides helpful data about every purchase attributed to a message sent through Endear… Applies to: All (Users, Managers, & Admins) In the "Sales over time" report, you'll find a recap… Time report, which takes your role (user, manager, admin) into consideration

Why am I seeing different sales totals in my reports?

Your total sales and messages sent over time numbers may differ based on certain selected timeframes… "Sales over time" report and your "Messages sent over time" report… Your "Messages Over Time" report displays all the messages you have sent over the timeline you've selected

How do I view the full order details of a purchase?

You can view the full order details of conversion through your sales over time report… From the Insights module, click on the Create Report button and select "Sales Over Time" 2… Applies to: All (Users, Managers, & Admins) Dig into the details of your customers orders to view

How do I add a template to a message?

Save time by using templates in your messages… Choose an option and you'll be brought back to your compose window to continue editing your draft.)… Applies to: All (Users, Managers, & Admins) Adding a template to a message can save you a lot of time

How do I build and save a report?

Any user can build a report in Endear in order to better understand user performance and conversions… Messages Received Over Time: Messages your team has received through Endear Otherwise, choose a… Messages Sent Over Time: Messages your team has sent through Endear

What do Endear's default reports tell me?

Endear provides basic reports out-of-the-box to help you understand how your team is doing… "Sales Over Time" report and your "Messages sent over Time"… Clicking View Report will bring you to a more thorough and editable report related to the messages your

Can I include images in my messages?

Easily include images in your messages… All (Users, Managers, & Admins) You can include images and gifs from anywhere into your messages… Some countries do not support image sending over SMS. 1

How do I add and edit my signature?

Add a signature to your messages with your contact information… Applies to: All (Users, Managers, & Admins) Add a signature to your messages with your contact information… Once created, your signature is automatically added at the end of your emails