Applies to: Admins
Overview
The Klaviyo integration connects your email and SMS marketing platform with Endear to provide a complete view of customer communications. This integration enables you to:
View Klaviyo subscription statuses and recent emails directly in customer profiles
Filter audiences based on Klaviyo marketing subscriptions
Access all marketing events and customer subscriptions from within Endear
Prevent over-communication by suppressing customers recently contacted through Klaviyo
Export Endear messaging events (SMS, email, and WhatsApp) to Klaviyo as marketing events
What Data Syncs from Klaviyo to Endear
When you connect Klaviyo to Endear, the following information imports into your platform:
Customer Data: Complete customer profiles including contact information, email addresses, phone numbers, and marketing preferences
Marketing Consent: Email and SMS subscription statuses, opt-in and opt-out tracking, and communication preferences
Limited Product and Order Data: Basic product and order information primarily for context within customer profiles
The Klaviyo integration focuses on marketing data and does not import locations or staff member information. For a complete comparison of what each integration imports, refer to our Integration Data Import Reference Guide.
Customer Profile Insights
View comprehensive Klaviyo marketing data directly within customer profiles in Endear. Each customer profile displays their current Klaviyo subscription status, allowing you to understand their communication preferences before reaching out. You can also see recent emails sent by Klaviyo, providing valuable context about what marketing messages they've already received from your brand.
This visibility helps you personalize your outreach based on their marketing engagement history and ensures you're aware of all touchpoints with each customer.
Filter Audiences by Marketing Subscriptions
Segment your audiences effectively using Klaviyo subscription data. The integration allows you to filter customers based on whether they're subscribed to Klaviyo, enabling you to target your messages to the right people at the right time. Use these marketing subscription filtering options to create highly targeted audiences for your campaigns and ensure your outreach aligns with customer preferences.
Access Marketing Events and Subscriptions
View all your marketing events and customer subscriptions directly from Endear without switching between platforms. Select Marketing Events from your Endear dashboard to explore and analyze your marketing activity. This centralized view provides valuable insights to refine your campaigns and drive better results across both platforms.
Prevent Over-Communication
Avoid message fatigue by preventing campaigns from contacting customers who have recently been reached through Klaviyo. When setting up campaigns in Endear, you can exclude people who were recently contacted by Klaviyo using the Suppression rules feature. This helps you maintain a balanced and non-intrusive communication approach across all channels.
Send Endear Messages to Klaviyo
The Klaviyo integration can export Endear messaging events—including SMS, email, and WhatsApp messages—directly to Klaviyo as marketing events. This creates a complete view of all customer communications in one place.
Still Need Help?
We are happy to assist you for more 1:1 direction. Reach out to our live chat!