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Advice and answers from the Endear Team
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who else can see and respond to my messages
Who
else
can
see
and
respond
to
my
messages
?
Anyone in your location
and
any account admins
can
see
and
respond
to
your conversations in the team inbox… Applies
to
: All (Users, Managers, & Admins) Anyone in your location
and
any account admins
can
see
…
and
respond
to
your conversations in the team inbox
Who
else
has access
to
templates?
See
who
can
view
and
edit templates…
Who
can
edit a template?… When you create a template, you decide
who
you want
to
share your template with: Current team
How
can
I add images
to
my
messages
?
Learn how
to
add images
to
enhance your SMS
and
email
messages
… Assets" Click "Preview"
to
see
what the image looks like Note: For SMS, a preview image will… Click "Preview"
to
see
what it will look like before sending.
How do I setup access
to
SalesChat?
Learn how
to
configure access
to
SalesChat so specific teams or users
can
respond
to
customer
messages
… view
and
respond
to
customer
messages
… Applies
to
: Admin When using SalesChat, the Admin
can
adjust access so different teams or users
can
Who
gets notified about customer
messages
?
Endear has a sophisticated messaging routing system
to
ensure that no
messages
fall through the cracks… If you are a user
and
would like
to
stop receiving notifications for
messages
you are assigned
to
, you… all users at a location
and
all admins),
and
you
can
add participants from there
How long
can
my
text
messages
be?
Character limits
and
details about sending text
messages
… Special characters take up more than one character
and
can
dramatically lower the space available
to
…
and
avoid setting off SPAM alerts, Endear limits the length of text
messages
How do I search
and
filter
my
messages
?
Search
and
filter
messages
…
To
Filter Your
Messages
:… Applies
to
: All (Users, Managers, & Admins) From your Conversations tab, you
can
search through all
How do I
respond
to
a message notification?
Respond
to
a message notification… You
can
reply directly
to
the customer by clicking the Reply button within your email account
and
writing…
to
your conversation with the customer
and
respond
in Endear
Why were some customers left out of
my
campaign?
There are customers
who
were omitted from
my
campaign message… Check the campaign body
and
remove
and
re-create the merge fields
to
confirm they are formatted correctly… You'll
see
an Omit Reason next
to
each contact
How do I
see
and
analyze all
my
appointments?
Learn about how you
can
view upcoming
and
past appointments so you both plan for the future
and
maintain a record… The Appointments dashboard is a place where you
can
view
and
assess all of your appointments… Filter & Sort Use the filter
and
sort buttons
to
narrow your list based on different criteria
