Advice and answers from the Endear Team

Search results for:who else can see and respond to my messages

Who else can see and respond to my messages?

Anyone in your location and any account admins can see and respond to your conversations in the team inbox… Applies to: All (Users, Managers, & Admins) Anyone in your location and any account admins can see… and respond to your conversations in the team inbox

How do I see who else is on my team?

Phone # and Role For more information: How do I add more users to my location?… Can I belong to multiple locations? How do I change which location I am signed-in to?… How to find team members from the Home Page

Who else has access to templates?

See who can view and edit templates… Who can edit a template?… When you create a template, you decide who you want to share your template with: Current team

Who gets notified about customer messages?

Endear has a sophisticated messaging routing system to ensure that no messages fall through the cracks… If you are a user and would like to stop receiving notifications for messages you are assigned to, you… all users at a location and all admins), and you can add participants from there

How long can my text messages be?

Character limits and details about sending text messages… Special characters take up more than one character and can dramatically lower the space available to… and avoid setting off SPAM alerts, Endear limits the length of text messages

Can I include images in my messages?

Easily include images in your messages… All (Users, Managers, & Admins) You can include images and gifs from anywhere into your messages… to customers Solution Overview Compose a new message or reply to an existing thread

How do I search and filter my messages?

Search and filter messages… To Filter Your Messages:… Applies to: All (Users, Managers, & Admins) From your Conversations tab, you can search through all

How do I respond to a message notification?

Respond to a message notification… You can reply directly to the customer by clicking the Reply button within your email account and writing… to your conversation with the customer and respond in Endear

How can users start sending messages?

Learn what is required for users to start sending messages… Users can start sending emails as long as they are assigned to a team location. 2… They will only be able to send text messages if their location has an associated phone number

How do I add multiple recipients to my messages?

Adding additional recipients to and removing them from messages… Standard users can message up to 100 customers to contact; managers and admins can message up to 2,500… Applies to: All (Users, Managers, & Admins) With Endear, you can send a message to one or multiple