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Advice and answers from the Endear Team
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how do i turn an import into a segment
How
do
I
turn
an
import
into
an
Audience?
Create
an
audience of
a
recent
import
of customers… Applies to: Admins When you
import
new customers
into
Endear, you may want to also create
an
audience… Once your customers are imported, you can create
an
Audience using the tag from your
import
How
do
I
import
Attentive subscriber data
into
Endear?
Submitting
a
CSV is the only way to
import
historical Attentive data
into
Endear… order to display information from Attentive and use it for message sending in Endear you must submit
a
… CSV for
import
Can
I
bulk add or
import
customers?
How
to
import
your customer lists from
a
CSV file
into
Endear… Here's
how
to
import
a
CSV of your customer
into
Endear: Click on Customers from the Navigation… To
import
a
CSV file with your customers
into
Endear:
How
can
I
unsend
a
message?
Learn about
how
to undo
a
sent message within the first 10 seconds or disable this setting…
How
do
I
undo
a
sent message?…
How
can
I
turn
off the undo setting?
How
do
I
create
an
Audience?
Organize your customers
into
easy-to-access groups by creating
an
Audience… Unable to save
a
Audience?… You can create
an
audience from any existing audience that you have access to
What are message statuses and
how
do
I
change them?
How
do
I
change
a
message's status?… Follow Up:
A
customer has not been replied to in
an
extended amount of time To Change the Status… Learn more about
how
your inbox sections work
How
do
I
edit
an
audience?
Learn
how
to edit
an
audience including the name, description, and who has access to it… Editing
an
Audience from the Audience Page… the three dots in the top-right hand corner of the desired audience, then "Edit Audience" Note: If
an
How
do
I
delete
an
Audience?
Delete
an
Audience… Applies to: All (Users, Managers, & Admins) There are two places where you can delete
an
Audience
How
do
I
change which Team
I
am signed
into
?
Applies to: All (Users, Managers, & Admins) You can change the Team you are signed
into
if you are… You have access to the locations that are listed as "Member" For more information: Can
I
belong
How
do
I
duplicate
a
Story?
Use
an
existing Story as
a
starting point for
a
new one…
How
do
I
add sections to
a
Story?
How
to move and duplicate products in
a
Story?… For more information:
How
do
I
add items to
a
Story?
