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Advice and answers from the Endear Team

Search results for:how do i enable and disable contact methods
How do I enable and disable emails and phone numbers in Endear?
Enable or disable your teams' contact methods… You can easily enable or disable contact methods per team from the Contact Methods Settings page by following… To Disable a Contact Method:
How do I disable/re-enable a user?
Learn how to disable a user… what you'd like to do with the User's customers and conversations and click Confirm A brief explanation… Choose what you want to do with the User's conversations and customers and click on Confirm 6
How do I disable or re-enable a Team?
Learn how to disable and re-enable Teams… How do I change which Team I am signed into? Still Need Help?… Applies To: Managers & Admins You can disable and re-enable Teams from your account at anytime
How do I enable SSO for my Brand?
Enable SSO (Single Sign-on) for your brand… We can enable SSO for your brand to add an extra layer of security and seamless log-in experience. ​
How do I adjust who can access a Contact Method?
Adjust who can view or send from certain contact methods… Overview: Click on Settings Click on Contact Methods Choose your preferred contact… Click on Contact methods 3. Choose your Contact Method 4. Click on Edit under Access 5
What are message statuses and how do I change them?
How do I change a message's status?… Learn more about how your inbox sections work… At the top of the conversation you can press +Actions to Block to block a customer and no longer view
How do I setup WhatsApp?
Learn how to setup WhatsApp as a contact method for your brand… Navigate to Settings, then select Contact Methods Select Add Contact Method Select Setup… Navigate to Settings, then select Contact Methods 2. Select Add Contact Method 3
How do I add and edit my signature?
Add a signature to your messages with your contact information… Applies to: All (Users, Managers, & Admins) Add a signature to your messages with your contact information… You can setup both Personal Signatures and Team Signatures
How do I view and filter my templates?
Learn how to access and filter your templates from your Inbox module… Applies to: All You can easily view and filter your available templates in your Inbox module… For more information on how to create new templates, refer to this article. 1
How to Invite New Staff Members: Rules and Requirements
Learn how different roles and login methods determine how you can invite new staff members… It determines how that person will login to Endear and what invite methods are available… The invitation methods determines how that new staff member will login to Endear for the first time