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Advice and answers from the Endear Team

Search results for:how do i enable and disable contact methods

How do I enable and disable emails and phone numbers in Endear?
Enable or disable your teams' contact methods… You can easily enable or disable contact methods per team from the Contact Methods Settings page by following… To Disable a Contact Method:
How do I disable or re-enable a Team?
Learn how to disable and re-enable Teams… How do I change which Team I am signed into? Still Need Help?… Applies To: Managers & Admins You can disable and re-enable Teams from your account at anytime
How to Disable or Re-enable a User
Manage user access by disabling inactive accounts or re-enabling users who need access restored… This article will help you: Disable a user account Manage the disabled user's customers and… what you'd like to do with the user's customers and conversations: Leave all customers & conversations
How do I enable SSO for my Brand?
Enable SSO (Single Sign-on) for your brand… We can enable SSO for your brand to add an extra layer of security and seamless log-in experience. ​
How do I adjust who can access a Contact Method?
Adjust who can view or send from certain contact methods… Overview: Click on Settings Click on Contact Methods Choose your preferred contact… Click on Contact methods 3. Choose your Contact Method 4. Click on Edit under Access 5
How do I setup WhatsApp?
Learn how to setup WhatsApp as a contact method for your brand… To get to this checklist, navigate the same way Home > Settings > Contact Methods > Add contact method… I have a business page on Facebook. Do I need a Meta Business account?
What are message statuses and how do I change them?
How do I change a message's status?… Learn more about how your inbox sections work… At the top of the conversation you can press +Actions to Block to block a customer and no longer view
How do I add and edit my signature?
Add a signature to your messages with your contact information… Applies to: All (Users, Managers, & Admins) Add a signature to your messages with your contact information… You can setup both Personal Signatures and Team Signatures
How to change a team's default contact method
Configure team default channels for email, SMS, and WhatsApp messaging… manually select different contact methods when composing individual messages Contact methods must… Each team in Endear can have default contact methods configured for any channel: email, SMS, and WhatsApp
How do I view and filter my templates?
Learn how to access and filter your templates from your Inbox module… Applies to: All You can easily view and filter your available templates in your Inbox module… For more information on how to create new templates, refer to this article. 1