Applies to: Admins
Note: PIN-enabled devices & PIN code login is launching on June 23rd, 2026. Until then, the legacy PIN experience is active. Learn more here.
Overview
If you would like to disable PIN logins on a PIN-enabled device, you can revoke a device's registration. Disabling PIN login means that users cannot login using PIN codes. Users who need to access Endear on it can still log in with a password.
Admins can disable PIN login on any registered device.
A confirmation modal warns you how many team members will be affected before you confirm.
After disabling, the device is marked Disabled, PIN logins are blocked, and users currently signed in are signed out on their next action.
A disabled device can be re-enabled for PIN logins.
When to disable PIN login on a device
Common scenarios:
A store iPad or computer has been lost or stolen.
A store team got a new device and you want to clean up the old entry.
A team has been reorganized and the device will no longer have anyone using PIN login.
Step-by-Step Guide
1. Go to Settings → PIN-Enabled Devices, then select the device you want to disable.
2. From the device details page, select Disable PIN Login.
3. Review the confirmation modal. A modal appears with:
A summary of what you're about to do.
A warning banner showing how many team members will be affected. These are the users who have signed in on this device with their PIN.
Take a moment to make sure you really want to do this. Select Yes, disable PIN Login to confirm.
After disabling:
The device's status changes to Disabled and the row appears in a muted style.
The Edit action on the device name is no longer available.
The device remains in your PIN-Enabled Devices list as a record.
What happens to users on a disabled device
Users on the device are signed out on their next action (or at the next automatic logout).
They can no longer sign in with their PIN on this device.
They can still sign in with their password, SSO, or another login method — disabling PIN login only blocks PIN authentication. It doesn't disable their Endear account.
On a different PIN-enabled device, their PIN still works normally.
Can I re-enable PIN login on a disabled device?
Yes. You can re-enable PIN login on a disabled device by going to the device detail's page, select Re-enable PIN Login.
When the confirmation modal, and select Yes, enable PIN login.
After re-enabling:
The device's status changes back to Active.
The Edit action on the device name is available.
Users can login on that device via PIN.
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