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Advice and answers from the Endear Team

Search results for:how do i delete customers or avoid contacting them

When should I send a text message vs an email message?
When contacting customers you can choose to send an SMS or email… Applies to: All (Users, Managers, & Admins) When contacting customers you can choose to send either
Is there a way to stop sending a mass message?
If you delete the draft you can avoid pending messages from being sent… to: All (Users, Managers, & Admins) Your mass emails are processed through drafts, so if you delete… the draft you can avoid pending messages from being sent
How do I delete an Audience?
Delete an Audience… You can also delete the Audience from within the Audience itself, on the Customers page… In the dropdown, select Delete Audience It will immediately delete from your audience page
How do I delete a sale?
Delete a sale… Check the checkbox next to the sale you want to delete. 2. Click Delete. Still Need Help?… To Delete a Sale:
How do I message multiple customers?
Learn to send bulk message customers via email, SMS, or WhatsApp messages… per message Managers: up to 25 customers per message Admins: up to 50 customers per message… Use the checkbox at the top of the audience to select all customers or select the specific customers
How do I unsubscribe customers?
Unsubscribe a customer manually… How to Manually Unsubscribe a Customer… Applies to: All (Users, Managers, & Admins) Customers can unsubscribe themselves from communication
How do I merge customers?
Merge duplicate customer records to improve data accuracy and sales attribution… You can use the method below to merge customers who may not be recognized by our system as duplicates
How do I export customers?
Learn how to export customer information from Endear to a CSV… Select the checkbox to highlight all the customers… Then select the text Select all 100+ customers
How do I assign & un-assign users to customers?
Assign others to customers in Endear… Click on Remove You can assign customers in bulk from an audience or filtered list of customers. ​… Do customers know they are assigned to me?
How do I delete a Story?
How to delete a Story… Applies to: All (Users, Managers, & Admins) When you need to remove a story, you can delete it from… Go to the Story you would like to remove, and click Delete at the top-right corner. 2