How do I message multiple customers?

Applies to: Admins, Managers, and Users

You can send bulk messages or send a message to an entire audience with recipient limits based on your role:

Endear automatically ensures customers don't receive duplicate messages and limits each customer to one bulk message within a 24-hour period.

1. Navigate to Customers and select your audience. Use the checkbox at the top of the audience to select all customers or select the specific customers using the respective checkboxes.

If you want to select all customers, after selecting all visible customers you will see the option to select all # customers. Select this option.

2. Verify the total number of customers.

3. Once all customers are selected, select the Send Message dropdown and choose your preferred channel:

Note: When you select Send WhatsApp, Endear automatically filters your audience to include only customers with phone numbers. Customers without phone numbers will be excluded from the WhatsApp message.

3. Compose and send your message. Each customer will receive their their own individual message, including personalization if you used merge tags. Learn more messaging tips here.

WhatsApp Messaging Considerations:

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