Applies to: All (Users, Managers, & Admins)
Managing the users assigned to your customers is key for personalized communication. You can assign & un-assign users to customers as the staff changes.
Table of Contents
How to edit assignments on one customer
Step 1. First click the Assigned Users Edit button of the customer.
Step 2. From this menu, you can add or remove assigned users by switching the toggles on or off. Customers can have more than one assigned user.
You can also assign users from Other Teams as well
Step 3. Click Save when complete.
How to assign more than one customer at a time
You can assign customers in bulk from a segment or filtered list of customers.
Step 1. Once the customers you want to include are selected,click Bulk Edit
Step 2. Select Assign users, then click Next
Step 3. Select one or more users to add by checking the box next to their name. This could be yourself or other users. Once complete, click Next
Step 4. Confirm your changes, by entering the # of customer assigned and clicking the checkbox "Yes, I want to apply the changes to # customers". Then click Confirm
To remove a user from multiple customers at once, follow steps 1 and 2 for this section and then:
Under the Action box for Bulk Edit, select 'Unassign users' instead.
Go the remaining steps to edit and confirm
You can also use the 'Assigned User' filter if you want to see all the customers assigned to a specific person on your team. Learn how to apply filters here.
Do customers know they are assigned to me?
No, customers will not receive a notification that they have been assigned to you and do not know that they are tied to you within Endear.
Additional Articles:
How to see all the customers assigned to you
How to assign yourself to a customer
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