Advice and answers from the Endear Team

Search results for:why does the same transaction show up twice

Why does the same transaction show up twice?

Find out why a transaction might show up twice in your Sales report… the transaction will show up twice in your report… If two associates messaged the same customer and both messages fall within the window of attribution,

Which orders get tracked in Endear?

Any transaction that takes place within your company's attribution window will be added to your Insights… the transaction will show up twice in your report… Why is a sale showing up twice?

Why don't I see my customer's purchase in the sales report?

Find out why a customer's purchase might not show in your Sales report… There are 2 reasons why a customer's purchase might not show in your Sales report: The sale happened… If you believe a sale should have been reported, you can verify the details of the purchase from the

Why does my link change when I send a message?

Why does my website link look different in my message when sent?… This is how we track clicks and ensure the links aren't too long that they take up all the characters… When your customer clicks on the link, it will redirect them to the original link you included in the

Why isn't our shortened link working? The original one does work.

few options of what you can do to troubleshoot it: Check to see if there is a system blocking the… Your tech team could potentially turn that off for this page or apply UTM parameters to the link that… Use any other URL shortener to first shorten your original URL so that the UTM parameters don't get included

How do I delete a sale?

Check the checkbox next to the sale you want to delete. 2. Click Delete. Still Need Help?… time to time you may want to delete a sale, for example if it is ineligible for commission or if a transaction… appears twice. 1

How does the search bar work?

Learn how to search using the universal search bar… Applies to: All (Users, Managers, & Admins) The top search bar, also known as the "universal search… Go to the top right search bar to enter the what you're searching for. ​

What does the 24-hour autoblock mean?

You can only reach out to a customer via the same method (SMS or Email) once before the 24hr block activates… So you can reach out via both methods in the same 24 hours… If a customer replies to any message (SMS or Email), it will not impact the 24-hr block

Why are some emails sent from Endear ending up in spam folders?

Troubleshooting why emails may be going to customer spam folders… You have to use the address a little more to "warm" it up… Ultimately, the best deliverability will be achieved by setting up a custom domain (Professional plan

The image in my message is creating a hyperlink. Why?

This makes sure your customer has the option to view the images you share. Still Need Help?… The reason behind this is because images don't always successfully deliver and many phones/countries