What are the sections in my Messaging inbox?

The different sections in your Messaging inbox

When you enter the Messaging module, you are automatically brought to your locations Conversations inbox. (Learn more about how your team inbox works .) This is where you can compose a new message or reply to an existing thread.

This page is divided into different sections to help you stay better organized. Note: Sections only appear when there are messaging threads in them. These sections are organized using the status of your messages, whether or not you are a participant, and other inbox filters

  • Awaiting Your Response: Message threads in this section are messages that you are a participant of and have a status of open.
  • Open: Message threads in this section are other messages within your location with a status of open that you are not a participant of.
  • Recommended Follow-up: Message threads in this section were recently clicked or opened by the customer, but do not have a status of open.
  • Recently Converted: Message threads in this section are with customers who recently purchased an item after receiving their most recent message.
  • All Conversations: This is all Message threads from your location.