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Advice and answers from the Endear Team

Search results for:what are
What are Stories?
Learn what Stories are and what it means to send beautiful, clickable content to your customers… You can choose what page elements to display, what product details to include, and whether or not images… are clickable
What are Appointments?
Learn about Endear's Appointments feature and how you can use it allow customers to book
What are Shoppable Stories?
Allows trackable data visibility to the Stories that convert to sales, so you know what is resonating… We are happy to assist you for more 1:1 direction. Reach out to our live chat!
What are Opt-Out Rates?
What are opt-out rates… What are Acceptable Opt-Out Rates… What is opt-out?
What are Verified vs. Unverified Conversations?
With verified conversations, you are safe to share additional information found in Endear with the conversant… You may request that the person log in, so that you can be certain the person is who they say they are
What are the sections in my Messaging inbox?
These sections are organized based on the status of your messages, whether or not you are a participant… My Inbox: All of the conversations that you are participating in… Scheduled: Messages that are scheduled to be sent at a later date
What are services and how do I create them?
Learn what services are and how you can setup services to customize your Endear Appointments… Services are essentially types of Appointments… Below is an example of what a customer booking this service would see if you selected the accent color
What are templates and how do I create one?
They are commonly-used pieces of content that you can insert into your messages to serve as a base layer… Fill out the Name, Template Type (E-mail or SMS) and what teams have access to the template and click… We are happy to assist you with more 1:1 direction. Reach out to us on our live chat!
What are booking links and how do I create them?
Helpful for things like parking, what to bring, and generally what to expect during the appointment… What is a booking link?… it easy for them to book exactly what they need with just one click
What are merge fields and how do I use them?
Merge fields are variables which are replaced by the matching information when your message is sent… In campaigns, you may see certain recipients are omitted based on this setting… We are happy to assist you for more 1:1 direction. Reach out to our live chat!