Advice and answers from the Endear Team

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What are Stories?

Learn what Stories are and what it means to send beautiful, clickable content to your customers… You can choose what page elements to display, what product details to include, and whether or not images… are clickable

What are Shoppable Stories?

Allows trackable data visibility to the Stories that convert to sales, so you know what is resonating… We are happy to assist you for more 1:1 direction. Reach out to our live chat!

What are our monthly messaging package limitations?

Applies to: All (Users, Managers, & Admins) Overages are priced per package, not one-by-one (going… Go here These rates are US/CA only… We are happy to assist you for more 1:1 direction. Reach out to our live chat!

What are the sections in my Messaging inbox?

These sections are organized based on the status of your messages, whether or not you are a participant… My Inbox: All of the conversations that you are participating in… Scheduled: Messages that are scheduled to be sent at a later date

What are templates and how do I create one?

They are commonly-used pieces of content that you can insert into your messages to serve as a base layer… Fill out the Name, Template Type (E-mail or SMS) and what teams have access to the template and click… We are happy to assist you with more 1:1 direction. Reach out to us on our live chat!

What are message statuses and how do I change them?

We are happy to assist you for more 1:1 direction. Reach out to our live chat!

What are Merge Fields and how do I use them?

Merge Tags are variables which are replaced by the information in the field you selected when your message… We are happy to assist you for more 1:1 direction. Reach out to our live chat!

What are Story default settings and how do I use them?

Applies to: Admin Stories are set up out-of-the-box based on a series of predetermined settings… We are happy to assist you for more 1:1 direction. Reach out to our live chat!

What details are displayed in a Story?

See what details customers can view in your team's Stories… Applies to: Admins You may want to change what details are displayed in your Stories… Admins can set up default Story settings and choose which fonts are used across all Stories

What task activity are users notified about?

Associates can choose what task activity to get notified about… Their options are: Here is a sample email notification: Still Need Help?… We are happy to assist you for more 1:1 direction. Reach out to our live chat