What is a booking link?
A booking link is a direct URL that combines a specific service with a specific store location, allowing customers to schedule appointments with the right people at the right place. Think of it as a shortcut that takes customers straight to the exact appointment booking experience they need.
For example, if your brand offers personal styling and tailoring services across multiple locations, you can create unique booking links for each service-store combination. This means you could have one link for "personal styling at the Miami store" and another for "tailoring at the London store."
Why do I need a booking link?
Booking links streamline the appointment scheduling process by eliminating confusion and reducing friction for your customers. Instead of navigating through multiple options and potentially booking with the wrong location or service, customers see only the appointments that are relevant to them.
This targeted approach ensures customers schedule with the correct staff members, at the appropriate location, and see accurate availability. You can share these links anywhere your customers are—in emails, SMS messages, or on your website—making it easy for them to book exactly what they need with just one click.
Overview
From the Settings page, select Appointments
Select Booking Links
Select Add booking link
Select the service(s), booking link owner, and customize booking link URL (optional).
Select the Reply-to contact method
Select Create
Verify or customize the associated calendars and additional settings
Verify or customize available hours.
Step-by-Step Guide
1. From the Settings page, select Appointments
2. Select Booking links
Tip: If this is your first booking link, we encourage you to select Setup to open up a checklist that will walk you through this process!
3. Select Add booking link.
Note: At this time, we do not have the option to create booking links in bulk.
4. Time to setup your booking link! Select the service(s) you want customers to be able to book using this booking link. If you need to create services, refer to this article. Select the owner - their availability will determine the appointment days and times available to customers using this booking link. You can customize the booking link URL or use the default.
5. Set the Reply-To contact method. If a customer replies to the appointment, their message will be sent to the selected method. Then select Create to save.
6. Time to finalize the booking link settings. Select the calendars this booking link should reference when showing appointment availability. You can choose from the preset options or select a custom configuration.
7. You can further customize the booking link by adding specific instructions, buffer time, minimum notice time, and future availability. Learn more of these settings below:
Default Instructions: These are instructions shared with the customer when booking and in the appointment email. Helpful for things like parking, what to bring, and generally what to expect during the appointment.
Buffer: This is the amount of time you "block off" between appointments. It can be helpful to give yourself time to reset fitting rooms, or allow wiggle room in case appointments run over.
Minimum Notice: This is how soon to an appointment a customer can still book. It's helpful to consider how much time you need to prepare for appointments, how much notice the staff members need, etc.
Future Availability: This determines how far in advance customers can book appointments. If you have limited appointment availability, consider extending this duration to give customers the opportunity to book well in advance.
8. The final setting to verify is available hours. You can choose to follow the defaults set by the service or create custom hours for this booking link. Learn more about how availability hours work in this article.
Still Need Help?
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