Understanding Services
Services are essentially types of Appointments. You can create services with default settings to ensure alignment between the customer's expectations and the in-store appointment experience. The service will have default settings that dictate when and how it can be booked by customers. These settings include key customizations around buffer time, time slot intervals, notice, and future availability. All of these settings work together to ensure your team is always well-prepared for your appointments, and give your customers the best possible experience.
Example Services
Alteration Appointment: 30 minutes, instructions to bring selected shoes, and requires 24 hours notice.
Personal Styling Session: 15 minutes, no minimum notice required during business hours
Service Set-Up Overview
Click on Settings
Click on Appointments
Click on Services
Click on Add Service
Input the Appointment Name & Description, then click Create.
Select an accent color
Enter your appointment instructions.
Choose your duration (length of event) and Interval (the time required between events)
Set your Default Available hours (when the customer can schedule)
1. Click on Settings
2. Click on Appointments
3. Click on Services
4. Click on Add Service
5. Input the Appointment name & description, then click Create.
6. Select an accent color. This color is used on the booking page, so we recommend you select a color that is aligned with your brand experience.
Below is an example of what a customer booking this service would see if you selected the accent color "Iris"
7. Enter your appointment description & instructions. These details help your customers to best prepare for the appointment.
8. Set-up the default service settings.
Duration: This is the length of the appointment. If you select multiple options, the customer will be able to choose the duration they prefer.
Buffer: This controls padding added around an appointment event — time reserved before or after so associates aren't booked back-to-back. It blocks off the calendar to give breathing room. For example: a 60-minute appointment with a 15-minute buffer means the next bookable slot doesn't open until 75 minutes after the start time.
Think of it as: "How much recovery/prep time does the associate get between appointments?"
Time Slot Interval: This controls how frequently available booking slots appear on the customer-facing booking calendar. It's about the cadence of options shown, independent of how long the appointment actually is.
For example: if an appointment type is 60 minutes but the interval is set to 30 minutes, customers will see slots at 9:00, 9:30, 10:00, 10:30, etc. — not just every hour.
Think of it as: "How often can someone start a new appointment?"
Minimum Notice: This is the required hours in advance an appointment can be booked. For example, if you set this to 2 hours, a customer could book an appointment as soon as 2 hours away.
9. Set the Default Available hours for the service.
Note: When you create booking links, they can use all of the above service default settings or override these settings. For that reason, we recommend you set-up your services with the most commonly used settings.
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