Advice and answers from the Endear Team

Search results for:understanding the messages page

How do I know if my message was delivered successfully?

Find out the status of your messages to recipients… Once the progress bar is complete, you can check the status of your message in the Outbox… Do not exit the screen until the progress bar completes

Reading Your Messages Sent Over Time Report

The Messages Sent Over Time report gives you insights into how messages from your team are performing and converting… the scroll to see all of the columns): Total: The total number of messages. ​… Sent: The number of messages sent. ​

Reading Your Messages Received Over Time Report

Learn how to see insights on all of your messages received through Endear with the Messages Received Over Time Report… Applies to: Admins, Managers The Insights page tracks the following information: Total: The… total number of messages received Is Reply: The number of messages that are replies to a previous

How do I search and filter my messages?

Search and filter messages… To search through drafts or templates, click the Drafts or Templates tab in the left menu and repeat… From the Conversations tab, click Type or Status to filter your conversations by the type of message

What is the difference between converted messages and clients

Converted messages and converted clients are often similar, but not always the same… Therefore, the converted message number can sometimes be higher than the converted client number… Knowing the number of converted messages and clients allows your business to track which messaging campaigns

How to enhance messages & templates

Applies to: All (Users, Managers, & Admins) With Endear, you can create engaging messages by adding… You can also streamline your communication by creating templates for frequently sent messages and using… Merge Tags using the same features

How do I preview messages?

Preview messages before you send them… How to preview messages… Applies to: All (Users, Managers, & Admins) Previewing messages allows you to review how your emails

How do I resubscribe a customer to messages?

Resubscribe a customer to messages… Applies to: All (Users, Managers, & Admins) A customer may use the unsubscribe option at the end… If the customer explicitly texts STOP, even if they are resubscribed with Endear, the text will fail

How to override the 24-hour rule in Campaign messages

Applies To: Admins Only We recently added the ability to override the 24-hour rule when sending one-time… Go to the "Schedule" section to adjust the 24 hour message default 2… Reach out to the Admin on your team to change the default within your campaign

Who gets notified about customer messages?

Endear has a sophisticated messaging routing system to ensure that no messages fall through the cracks… notifications enabled is to remove yourself from the location whose inbox is receiving the messages you… Unassigned Messages