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is there a way to stop sending a mass message
Is
there
a
way
to
stop
sending
a
mass
message
?
If you delete the draft you can avoid pending
messages
from being sent… Applies
to
: All (Users, Managers, & Admins) Your
mass
emails are processed through drafts, so if… We are happy
to
assist you for more 1:1 direction. Reach out
to
our live chat!
How do I send
a
new
message
to
a
customer?
Stay in touch with your customers by
sending
them engaging messages…
Sending
messages
to
your customers
is
a
key part of strong clienteling… This
is
a
great
way
to
ensure the merge fields are all working as you intend! 6
How do I add
a
link
to
a
message
?
Adding clickable links
to
any email or SMS
message
is
simple… Applies
to
: All (Users, Managers, & Admins) Adding clickable links
to
any email or SMS
message
is
… Compose
a
new
message
. 2
Can I save
a
message
?
Write
a
message
and save it
to
edit or send later… Applies
to
: All (Users, Managers, & Admins) In Endear you no longer need
to
manually save
a
message
… How do I Save
a
Message
?
How do I add
a
template
to
a
message
?
Save time by using templates in your
messages
… Applies
to
: All (Users, Managers, & Admins) Adding
a
template
to
a
message
can save you
a
lot of… (If
there
is
already text written in your
message
, then you'll be prompted
to
choose between replacing
How do I add Stories
to
a
message
?
Share Stories you've assembled straight through your
messaging
platform… Applies
to
: All (Users, Managers, & Admins) When writing
a
message
to
a
customer, you can attach… Adding Stories
to
a
message
How can I unsend
a
message
?
Learn about how
to
undo
a
sent
message
within the first 10 seconds or disable this setting… Applies
to
: All users When using Endear, you have the option
to
undo an SMS or email
message
within… After
sending
an SMS or email
message
, you will see the pop-up with the option
to
undo in the bottom-right
How do I respond
to
a
message
notification?
Respond
to
a
message
notification… Applies
to
: All (Users, Managers, & Admins) When
a
customer responds
to
a
message
, you will also…
To
communicate directly with your customers, click the link within your notification
to
be taken
to
your
Why were some customers left out of my campaign?
There
are customers who were omitted from my campaign
message
… Applies
to
: All (Users, Managers, & Admins)
There
are multiple reasons why
a
customer may be omitted… Recipient omission
is
a
temporary status - if the conditions that caused the omission were
to
change
How do I add products
to
a
message
?
Easily add product images
to
emails or text messages
to
give customers rich information right at their fingertips… Doing so
is
easy with Endear. Compose
a
new
message
or reply
to
an existing thread… Compose
a
new
message
or reply
to
an existing conversation thread. 2
