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Advice and answers from the Endear Team
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is there a way to stop sending a mass message
Is
there
a
way
to
stop
sending
a
mass
message
?
If you delete the draft you can avoid pending
messages
from being sent… Applies
to
: All (Users, Managers, & Admins) Your
mass
emails are processed through drafts, so if… We are happy
to
assist you for more 1:1 direction. Reach out
to
our live chat!
Is
there
a
way
to
know who
is
an Admin?
Typically when you are unable
to
perform
a
specific function on Endear, it likely means that it's an… We are happy
to
assist you for more 1:1 direction. Reach out
to
our live chat!… and users, and assign other users
to
customers
How do I send
a
new
message
to
a
customer?
Stay in touch with your customers by
sending
them engaging messages…
Sending
messages
to
your customers
is
a
key part of strong clienteling… This
is
a
great
way
to
ensure the merge fields are all working as you intend! 6
Can I save
a
message
?
Write
a
message
and save it
to
edit or send later… Applies
to
: All (Users, Managers, & Admins) In Endear you no longer need
to
manually save
a
message
… How do I Save
a
Message
?
How do I add
a
link
to
a
message
?
Adding clickable links
to
any email or SMS
message
is
simple… Applies
to
: All (Users, Managers, & Admins) Adding clickable links
to
any email or SMS
message
is
… Compose
a
new
message
. 2
How do I add
a
template
to
a
message
?
Save time by using templates in your
messages
… Applies
to
: All (Users, Managers, & Admins) Adding
a
template
to
a
message
can save you
a
lot of… (If
there
is
already text written in your
message
, then you'll be prompted
to
choose between replacing
How can I unsend
a
message
?
Learn about how
to
undo
a
sent
message
within the first 10 seconds or disable this setting… Applies
to
: All users When using Endear, you have the option
to
undo an SMS or email
message
within… After
sending
an SMS or email
message
, you will see the pop-up with the option
to
undo in the bottom-right
How do I add Stories
to
a
message
?
Share Stories you've assembled straight through your
messaging
platform… Applies
to
: All (Users, Managers, & Admins) When writing
a
message
to
a
customer, you can attach… Adding Stories
to
a
message
How do I respond
to
a
message
notification?
Respond
to
a
message
notification… Applies
to
: All (Users, Managers, & Admins) When
a
customer responds
to
a
message
, you will also… When responding
to
a
message
notification, instead of showing your personal email, the email address
Why were some customers left out of my campaign?
There
are customers who were omitted from my campaign
message
… Applies
to
: All (Users, Managers, & Admins)
There
are multiple reasons why
a
customer may be omitted… Recipient omission
is
a
temporary status - if the conditions that caused the omission were
to
change
