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Advice and answers from the Endear Team

Search results for:how do i set up an sms number admin feature

How do I set up a new phone number in Endear for SMS or call forwarding?
Learn how to setup a new phone number for SMS texting and/or call forwarding for your brand… By doing so, you unlock the following two capabilities: SMS Messages: Setting up a new phone number… Select +Add contact method, then Setup a phone number Select a new SMS number to use for communications
How do I set up phone number forwarding?
Adding store phone number for call forwarding… 3. Choose the SMS number you'd like to setup forwarding for… Applies To: Admins Most brands set up call forwarding in the case their customer wants to move from
When should I send a text message vs an email message?
When contacting customers you can choose to send an SMS or email… Feature… SMS
How to send messages from Shopify POS with Endear
Set up and use the Endear messaging tile in Shopify POS to send emails and SMS to customers directly from the register… Make sure your Endear profile exists and is set up with the correct email… Endear integrates with Shopify POS through a Send a message tile that lets staff send emails and SMS
How do I reset my PIN?
Forgot your PIN? Reset it via email, SMS, or WhatsApp — or request a reset from your manager… If you also want a password on your account as a backup, an admin can set one up for you… If you have an email, SMS, or WhatsApp number associated with your account
How to Set Up Two-Factor Authentication
Re-enable MFA: Set up 2FA again by following the steps outlined in the SMS Setup instructions… Setting up 2FA with SMS/Text Message 3a… Input the code you receive as, and select Continue to complete set-up. 3b
How are SMS credits calculated?
Understand the characteristics of an SMS message and how it relates to the Endear SMS credit cost… When you send an SMS message through Endear it costs a certain number of SMS Credits… Your Endear account includes a predetermined number of SMS credits each month, with variations depending
How to sign up with a non-US phone number
Sign up, verify, and authenticate your Endear account using an international phone number from any country… MFA enrollment options (SMS, WhatsApp, Authenticator) are available regardless of phone number region… If your number begins with +1 (US or Canada), you will receive a verification code via SMS
How do I setup WhatsApp?
Alternatively, you can port an existing number into Endear for SMS first, and then set it up for WhatsApp… Part 4: Set Up Message Prompts… You can set up multiple phone numbers under a single WhatsApp Business account
How do I set up email in Endear?
Applies To: Admin You can set up an e-mail address using a subdomain we provide out-of-the-box, endear.chat… How to set up email contact method in Endear