Applies to: Admins, Managers, Users
Two-Factor Authentication (2FA) adds an extra layer of security to your Endear account. With 2FA enabled, you'll need both your password and a verification code to log in, making your account significantly more secure.
Depending on your Brand's settings; you may encounter an automatic prompt to set up MFA when you log in, which allows for a streamlined start to securing your account.
Endear offers two methods for receiving your verification code:
SMS/Text Message: Receive a unique code via text message
Note: 2FA using SMS is only available in the U.S.
Authenticator App: Generate verification codes using apps like Google Authenticator
Overview
Select Settings, and then Profile
Under Two-factor authentication, select Edit
Click Continue under the appropriate section SMS/Text Message
SMS/Text Message:
Input your phone number, and select Continue. Input the code you receive, and select Continue to complete setup
Authenticator: Get your app ready and select Continue. Scan the QR Code to obtain your code and select Continue to complete setup.
Step-by-Step Guide
1. Select Settings, and then Profile
2. Under Two-factor authentication, select Edit
3. Select Continue to move forward with your desired two-factor authentication method - either authenticator app or SMS/text message.
Setting up 2FA with SMS/Text Message
3a. Input your phone number, then select Continue
Note: 2FA using SMS is only available in the U.S.
Input the code you receive as, and select Continue to complete set-up.
Setting up 2FA with Authenticator App
3b. Open your selected authenticator app, and select Continue. Scan the QR code with your authenticator app and select Continue to complete setup.
Logging In with 2FA Enabled
After completing setup, your chosen authentication method will appear under your Profile Settings. Endear will then prompt you for a verification code each time you log in.
Recovering Access When You Lose Your 2FA Device
If you no longer have access to the phone number or device linked to 2FA, follow these recovery steps:
Request 2FA Removal: Contact support to request the removal of two-factor authentication from your account.
Regain Account Access: Once 2FA is removed, log in to your account using your primary credentials.
Update Your Phone Number: After regaining access, go to your Profile Settings and update your phone number.
Re-enable MFA: Set up 2FA again by following the steps outlined in the SMS Setup instructions.
These steps ensure secure account recovery and reestablishment of 2FA.
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