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How are SMS credits calculated?

Understand the characteristics of an SMS message and how it relates to the Endear SMS credit cost

Updated over 6 months ago

Applies to: Brands on CRM Pro, CRM Grow, or CRM Starter plans only. How to know what plan you're on.

What is an SMS Credit?

When you send an SMS message through Endear it costs a certain number of SMS Credits. SMS Credit spend is based on the SMS carrier charge for sending a specific message and allows us to best pass through the carrier fees.

The number of Credits each SMS message costs is based on 3 factors:

  1. Length of a message

    1. Carriers charge different fees based on how many characters are in the message being sent. In the background, carriers group messages in segments of about 150 characters at a time (remember the days of "message 1/2 and 2/2"!). Simply put, the more segments there are in a message, the more credits it will cost. Note: special characters like emojis take up more space in a message than regular characters, read more here.
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    2. Endear allows for you to send a message up to a maximum of 4 segments long, on average most are sending messages between 2-3 segments. Use the chart at the bottom of this article to estimate the number of credits you will spend based on your average SMS message length.
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  2. Country from which the message is sent

    1. Carriers charge different fees based on the country in which your message is being sent. The US is the cheapest to send SMS messages with most other countries coming in with added fees. Use the chart at the bottom of this article to estimate the number of credits you will spend based on the country where you plan to send your SMS messages.
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  3. Images in a message (US and CA only)

    1. Carriers have one consistent rate they charge for SMS messages containing an image, otherwise known as MMS messages. Because of this, the length of the message will no longer effect the credits spent if that message contains an image. Note: Currently, MMS message sending is only supported in the US and Canada.

Credits per SMS Message

The below chart details how many Endear SMS Credits a given SMS message will cost to send.

Country

1 Segment

2 Segments

3 Segments

4 Segments

US

1 Credit

2 Credits

3 Credits

4 Credits

US MMS

3 Credits

3 Credits

3 Credits

3 Credits

CA

1 Credit

2 Credits

3 Credits

4 Credits

CA MMS

3 Credits

3 Credits

3 Credits

3 Credits

UK

6 Credits

12 Credits

18 Credits

24 Credits

AU

7 Credits

14 Credits

21 Credits

28 Credits

DK

7 Credits

14 Credits

21 Credits

28 Credits

CH

10 Credits

20 Credits

30 Credits

40 Credits

DE

12 Credits

24 Credits

36 Credits

48 Credits

NL

13 Credits

26 Credits

39 Credits

52 Credits

AT

13 Credits

26 Credits

39 Credits

52 Credits

SX

14 Credits

28 Credits

42 Credits

56 Credits

IL

19 Credits

38 Credits

57 Credits

76 Credits

If you don't see your country listed, please reach out to support.

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