Applies to: Brands on CRM Pro, CRM Grow, or CRM Starter plans only. How to know what plan you're on.
What is an SMS Credit?
When you send an SMS message through Endear it costs a certain number of SMS Credits. SMS Credit spend is based on the SMS carrier charge for sending a specific message and allows us to best pass through the carrier fees.
The number of Credits each SMS message costs is based on 3 factors:
Length of a message
Carriers charge different fees based on how many characters are in the message being sent. In the background, carriers group messages in segments of about 150 characters at a time (remember the days of "message 1/2 and 2/2"!). Simply put, the more segments there are in a message, the more credits it will cost. Note: special characters like emojis take up more space in a message than regular characters, read more here.
βEndear allows for you to send a message up to a maximum of 4 segments long, on average most are sending messages between 2-3 segments. Use the chart at the bottom of this article to estimate the number of credits you will spend based on your average SMS message length.
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Country from which the message is sent
Carriers charge different fees based on the country in which your message is being sent. The US is the cheapest to send SMS messages with most other countries coming in with added fees. Use the chart at the bottom of this article to estimate the number of credits you will spend based on the country where you plan to send your SMS messages.
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Images in a message (US and CA only)
Carriers have one consistent rate they charge for SMS messages containing an image, otherwise known as MMS messages. Because of this, the length of the message will no longer effect the credits spent if that message contains an image. Note: Currently, MMS message sending is only supported in the US and Canada.
Credits per SMS Message
The below chart details how many Endear SMS Credits a given SMS message will cost to send.
Country | 1 Segment | 2 Segments | 3 Segments | 4 Segments |
US | 1 Credit | 2 Credits | 3 Credits | 4 Credits |
US MMS | 3 Credits | 3 Credits | 3 Credits | 3 Credits |
CA | 1 Credit | 2 Credits | 3 Credits | 4 Credits |
CA MMS | 3 Credits | 3 Credits | 3 Credits | 3 Credits |
UK | 6 Credits | 12 Credits | 18 Credits | 24 Credits |
AU | 7 Credits | 14 Credits | 21 Credits | 28 Credits |
DK | 7 Credits | 14 Credits | 21 Credits | 28 Credits |
CH | 10 Credits | 20 Credits | 30 Credits | 40 Credits |
DE | 12 Credits | 24 Credits | 36 Credits | 48 Credits |
NL | 13 Credits | 26 Credits | 39 Credits | 52 Credits |
AT | 13 Credits | 26 Credits | 39 Credits | 52 Credits |
SX | 14 Credits | 28 Credits | 42 Credits | 56 Credits |
IL | 19 Credits | 38 Credits | 57 Credits | 76 Credits |
If you don't see your country listed, please reach out to support.