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Advice and answers from the Endear Team
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how do i message one or more customers
How
do
I
message
one
or
more
customers
on Endear?
Learn
how
to email and text
customers
one
at a time
or
in bulk… I'm trying to send a new
message
to
one
or
more
customers
2… There are many ways to
message
customers
in Endear, so choose which you're trying to
do
below so we can
How
do
I
message
an entire audience of
customers
?
Learn to
message
all the
customers
in an audience- Admin & manager feature…
do
not receive the same
message
twice, and that
customers
only receive
one
blast in the same 24 hours…
How
to
message
an audience of
customers
What
do
customers
see when
I
message
them?
What
do
customers
see when
I
message
them?… Just like a regular email
or
text, you can add images, links, and
more
to your
message
… To put simply, this means your
message
will appear to your customer like any other text
or
email they
How
do
I
resubscribe a customer to messages?
Resubscribe a
customer
to
messages
… You can only resubscribe
customers
one
at a time… All (Users, Managers, & Admins) A customer may use the unsubscribe option at the end of your
message
How
do
I
unsubscribe
customers
?
Unsubscribe a
customer
manually… Anytime a customer unsubscribes to email
or
text communication, Endear will not allow a
message
to be…
How
to Manually Unsubscribe a Customer
How
do
I
merge
customers
?
Merging
customer
profiles in Endear… 4. Search for the
customers
whose profile you want to merge into this
one
- these will be the profiles that are "merged", meaning their record will be deleted after the merge is complete… 5. Check
I
understand that this action cannot be undone
How
do
I
export
customers
?
Learn
how
to export customer information from Endear to a CSV… Select the checkbox to highlight all the
customers
… Then select the text Select all 100+
customers
How
do
I
delete
customers
or
avoid contacting them?
Customers
cannot be deleted in Endear; however they can be archived by admins… 2. If your account uses an integration, any
customers
in your POS
or
e-commerce platform will continue to have their information be updated, even if they are archived… Please contact us via chat
or
e-mail with a list of
customers
that need to be removed for GDPR removal
Reading Your
Messages
Sent Over Time Report
The Messages Sent Over Time report gives you insights into
how
messages from your team are performing and converting… Has Asset: The total number of messages that included at least
one
Story, product, image,
or
attachment… Is Reply: The number of messages that are replies to a previous
message
.
How
do
I
assign & un-assign users to
customers
?
Assign others to
customers
in Endear… Table of Contents
How
to edit assignments on
one
customer
How
to assign
more
than
one
customer…
How
to assign
more
than
one
customer at a time
