Applies to: All (Users, Managers, & Admins)
1. Customers cannot be deleted in Endear; however they can be archived.
Archived customers will be omitted from segments and searches, and therefore not included in outreach unless you seek them out.
2. If your account uses an integration, any customers in your POS or e-commerce platform will continue to have their information be updated, even if they are archived.
You would need to remove the contact information from those sources in order for them to stop appearing in Endear completely.
However, if you are adding customers manually, you can choose to remove their contact info and therefore they will be omitted from any bulk sends or outreach. You can tell if the email address or phone number has been imported manually if it has an "x" next to it in the customer's profile details. If it doesn't, it is being imported through an integration and cannot be removed.
3. Keep in mind that Endear already includes an unsubscribe option in our emails and texts
If you've already contacted a customer, you can also unsubscribe the contact manually.
4. Contact support for GDPR Removal requests
Please contact us via chat or e-mail with a list of customers that need to be removed for GDPR removal requests. We will handle the rest
Still Need Help?
We are happy to assist you for more 1:1 direction. Reach out to our live chat!