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Advice and answers from the Endear Team
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how do i know if my message was delivered successfully
How do I
know
if my
message
was
delivered
successfully
?
Find out the status of your
messages to
recipients… You may cancel your
message
at any time while the progress bar is loading to prevent your
message
from… If your
message
successfully
sends, you will see a green check checkmark next to that recipient
Can I save a
message
?
Write a
message
and save it to edit or send later… How do I Save a
Message
?… Applies to: All (Users, Managers, & Admins) In Endear you no longer need to manually save a
message
How do I
message
multiple customers?
Learn to send bulk
message
customers via email, SMS, or WhatsApp messages… Managers: up to 25 customers per
message
Admins: up to 50 customers per
message
Endear automatically… How to bulk
message
multiple customers
How can I unsend a
message
?
Learn about how to undo a sent
message
within the first 10 seconds or disable this setting… How do I undo a sent
message
?… Applies to: All users When using Endear, you have the option to undo an SMS or email
message
within
Forbidden
Message
Categories
The
messaging
use cases described below are strictly prohibited on Endear. These guidelines apply to all forms of
messaging in
Endear… Please note that these forbidden use cases are not only related to the content of the
message
but the… Additional Restrictions Even if your specific use case is not listed as prohibited, certain
message
Why do my images or GIFs get compressed in SMS
messages
?
To ensure your SMS messages are
successfully
delivered
, Endear automatically compresses all images and… This ensures your
message
is
delivered
, even when the attachment exceeds SMS limitations Use… All image and GIF attachments are automatically compressed when added to an SMS
message
We use
How do I reply to an existing thread with a customer?
Reply to customer's recent
message
or follow up on a previous
message
you sent… To keep a previous conversation in mind, you can reply to or follow up on a customers most recent
message
… Messages from the customer's profile and click View Conversation on the conversation) Compose your
message
How do I respond to a
message
notification?
Respond to a
message
notification… Applies to: All (Users, Managers, & Admins) When a customer responds to a
message
, you will also… receive an email with the content of their
message
When should I send a text
message
vs an email
message
?
Endear's unified
message
editor allows you to compose an sms or email
message
without worrying about… the
message
as links Products Unlimited, included in the
message
inline Maximum 10,… All (Users, Managers, & Admins) When contacting customers you can choose to send either a text
message
What do customers see when I
message
them?
What do customers see when I
message
them?… Just like a regular email or text, you can add images, links, and more to your
message
… The magic behind the success of Endear messages is the personal nature of the
message
