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Advice and answers from the Endear Team

Search results for:what is the difference between first seen and first added
What is the difference between the First Seen and First Added filters?
Learn the difference between First Seen and First Added… Applies to: All (Users, Managers, and Admins) 'First seen' is the first time your brand encountered… 'Date added' is the date the client was added into Endear
What is the difference between converted messages and clients
What is a Converted Message and Client?… This information is important for any business that is looking to track the success of their messaging… Converted messages and converted clients are often similar, but not always the same
What is the difference between an Admin, Manager, and User?
Learn the 3 user roles at Endear and their associated permissions… Note: The below table is not comprehensive of all capabilities… It is intended to highlight the major differences
What is the difference between a Team vs. individual calendar?
Learn about the differences between a team and individual calendar to assess which one best fits your Appointment needs… This option is ideal when multiple team members need access to the same calendar to view, book, edit,… How to Choose Between a Team and Individual Calendar: Choose a Team Calendar if multiple people
What is the difference between a connected vs. hosted calendar?
Learn about the two different calendar types in Endear and determine which one makes sense for your Appointments… A Hosted Calendar is one that is created and managed entirely within the Endear platform… Which calendar is a better fit?
How can I unsend a message?
Learn about how to undo a sent message within the first 10 seconds or disable this setting… Under the Messaging section, locate the line item "Undo message pop-ups" and toggle the setting off… the first 10 seconds of sending
What is the new inbox?
Learn about the changes to your inbox and how to try it out in beta… staff and stores AI-powered summaries & drafting capabilities The new inbox is currently… in our Beta phase, which gives you the option to toggle between the interfaces
How do I update my profile picture
How to upload your own profile picture that will be seen in the app and SalesChat… We recommend a 1:1 aspect ratio and accept .GIF, .JPG, .JPEG, and PNG for your photo Solutions Overview… can easily spot you across the app
What is attribution?
Learn how to understand the rules that govern sale attribution in Endear… Time between highest engagement and purchase: Endear measures the days between when a customer engages… Below are examples from the attribution settings: Attribution in Endear is influenced by the last
What is SalesChat?
Learn about Endear's SalesChat feature and how you can use it to connect with customers at key opportunities… Details like the customer's location and what they have in their cart are easily accessible on the same… [Inline Video] No-Code Install: Install the SalesChat widget and add it to your brand's website