What is the difference between an Admin, Manager, and User?

There are 3 different role types within Endear.

Admin

Admins can see and do everything. They are responsible for setting up store locations and controlling brand settings. Admins can easily switch between locations, establish new contact methods, and access billing information. Admins can do everything a Manager or User can do. Admins will receive transactional emails from Endear including major updates or account issues.

Manager

Managers are responsible for their specific location(s). They can create their team, assign customers to various users, and review team-level reports. Managers can also do everything a User can do.

User

Users are most often the Sales Associates/Stylists. They have access to their location(s) and can use Endear to interact with customers on a day-to-day basis.

Key Differences in Role Permissions

Note: The below table is not comprehensive of all capabilities. It is intended to highlight the major differences. Additionally, role permissions may differ depending on your plan type. For example, on the Starter plan everyone is set to Admin.

Admin	Manager	User
Create & edit all teams and users Bulk message customers (up to 50 at a time) Merge, import, & export customers Import/export reports Delete images or assets Create contact methods (SMS and email domains) Sync data via Zapier Access billing information Edit global account settings	Invite and edit team members Bulk message customers (up to 25 at a time) Assign customers to team members Edit team-level reports Connect location sources (e-commerce and POS) to their teams Edit team settings	Join a team Bulk message customers (up to 10 at a time) Assign customers to themselves Create tasks, templates, stories, etc. Edit personal settings

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