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Advice and answers from the Endear Team
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how do i know if my message was delivered successfully
How
do
I
know
if
my
message
was
delivered
successfully
?
Find out the status of your
messages
to recipients…
If
your
message
successfully
sends, you will see a green check checkmark next to that recipient… What happens when
I
click send?
What
do
customers see when
I
message
them?
What
do
customers see when
I
message
them?… Just like a regular email or text, you can add images, links, and more to your
message
… The magic behind the success of Endear messages is the personal nature of the
message
I'm unable to hyperlink a URL to text...am
I
doing something wrong?
Why can't
I
hyperlink
my
url in a text
message
?
How
do
I
start a new
message
from
my
Home page?
Learn
how
to quickly compose a
message
when you login to Endear …
How
to start a new
message
from Home page… 1. Click the Send a
message
button on the Quick Actions cards on the Home page
Can
I
save a
message
?
Write a
message
and save it to edit or send later…
How
do
I
Save a
Message
?… Applies to: All (Users, Managers, & Admins) In Endear you no longer need to manually save a
message
How
do
I
know
how
many customers have viewed
my
Story?
Keep track of
how
your customers are interacting with your content … Whether you're sharing a Story with one or multiple customers, you can always see
how
many people have… viewed the Story and
how
many people have clicked through to your e-commerce site within the last 30
How
do
I
respond to a
message
notification?
Respond to a
message
notification… Applies to: All (Users, Managers, & Admins) When a customer responds to a
message
, you will also… receive an email with the content of their
message
How
do
I
message
an entire audience of customers?
Learn to
message
all the customers in an audience- Admin & manager feature… click Cancel After you send the
message
, you can see
if
your messages were
successfully
submitted or…
How
to
message
an audience of customers
How
do
I
add Stories to a
message
?
Share Stories you've assembled straight through your
messaging
platform… Adding Stories to a
message
… Applies to: All (Users, Managers, & Admins) When writing a
message
to a customer, you can attach
How
can
I
unsend a
message
?
Learn about
how
to undo a sent
message
within the first 10 seconds or disable this setting…
How
do
I
undo a sent
message
?…
How
can
I
turn off the undo setting?
